Automatically trigger customer surveys in Salesforce to get a holistic view of your business metrics and improve the customer experience.
Increase your visibility of customer happiness
Increase your visibility of customer happiness Measure customer happiness with Net Promoter Score ® (NPS) and customer satisfaction (CSAT) surveys and sync it with any Salesforce object including custom objects.
Take action with unhappy customers
Create automated trigger notifications from CSAT survey responses for your customer success team to follow-up with unhappy customers.
Close the customer feedback loop
Trigger post-case surveys to make sure your customers are receiving the support they need.
NPS® , Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. Salesforce, Sales Cloud, and others are trademarks of salesforce.com, inc., and are used here with permission.
Increase company revenue and customer LTV
Use survey feedback to gain new learnings from your sales interactions and increase renewals and referrals.
Refine your selling motion
Automate surveys upon opportunity closure to learn why your team won or lost.
Increase customer LTV
Set recurring surveys to monitor customer happiness, and take proactive steps to nurture renewal business.
Drive customer referrals
Incentivize your happy customers to participate in referral programs using automated workflows.
Profile and qualify leads faster
Collect prospect feedback inside your Salesforce database. Use this data to learn more about their needs and evaluation criteria.
Get to know your leads better
Survey your leads and enrich your database with demographic and firmographic data.
Identify your hot leads
Survey your leads and contacts to learn more about their purchase timeline and decision drivers.
Automate Salesforce surveys at crucial customer touchpoints
Identify opportunities to take action, transforming prospects into lifelong customers.
How SurveyMonkey's Salesforce integration works
Send surveys using automated triggers from standard and custom objects.
Choose an existing SurveyMonkey survey and map questions to any Salesforce objects.
See real-time prospect and customer feedback in your Salesforce database, and use it for reports and dashboards.
Generate automated triggers in Salesforce based on mapped survey responses and follow up with customers.
Get in touch
Learn more about how you can enrich your Salesforce
data with customer feedback.