BAD BEHAVIOR: How Firms Handle Problem People and Difficult Situations

Question Title

* 1.
THANKS FOR JOINING THE SURVEY!

Where should we send the results?

Primary Email

Confirm Email

Question Title

* 2. Generally, how do you think your firm compares to others in its share of PROBLEM PEOPLE and DIFFICULT SITUATIONS?

NO PROBLEMS AT ALL

AVERAGE

MUCH MORE THAN AVERAGE

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 3. PLEASE EXPLAIN: Why did you choose that rating?