BAD BEHAVIOR: How Firms Handle Problem People and Difficult Situations

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1.
THANKS FOR JOINING THE SURVEY!

Where should we send the results?

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2. Generally, how do you think your firm compares to others in its share of PROBLEM PEOPLE and DIFFICULT SITUATIONS?

NO PROBLEMS AT ALL

AVERAGE

MUCH MORE THAN AVERAGE

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i We adjusted the number you entered based on the slider’s scale.

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3. PLEASE EXPLAIN: Why did you choose that rating?