Skip to content

2026 Member Experience Survey

Thank you for your recent branch transaction. We value your feedback and want to know more about your experience. Your feedback will help us improve the service we provide. If you complete the survey, you will then have the opportunity to enter a drawing to win $100.
1.What is your age range?(Required.)
2.Where did your most recent transaction with HRCCU take place?(Required.)
3.How often do you visit a branch?(Required.)
4.Do you consider HRCCU your primary financial institution?(Required.)
5.How do you typically manage your banking activities?(Required.)
6.Have you tried one of our new Interactive Teller Machines (ITM)?

Our ITMs (formerly ATMs) offer added features like live teller assistance, loan payments, cash checking and more.(Required.)
7.If you answered yes, how easy was it to use our ITMs?
Very Difficult
Somewhat Difficult
Neutral
Somewhat Easy
Very Easy
8.How would you rate the attentiveness of our staff to your personal banking needs?(Required.)
Not Attentive At All
Somewhat Inattentive
Neutral
Somewhat Attentive
Very Attentive
9.How would you rate your overall experience of completing your transaction?(Required.)
Extremely Dissatisfied
Dissatisfied
Neither satisfied or dissatisfied
Satisfied
Extremely Satisfied
10.
On a scale of 0 to 10,
How likely is it that you would recommend HRCCU to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
11.Please share your suggestions on how we can improve our in-branch service, online banking experience, ITMs or one of our other services?
Privacy & Cookie Notice