Skip to content

2026 Arlington County Resident Survey

COUNTY SERVICES
1.Major categories of services provided by Arlington County are listed below. Please rate your satisfaction with each item, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Quality of police services
b. Quality of fire and emergency medical services
c. Quality of the County's emergency preparedness services
d. Quality of County parks/recreation/sports programs and facilities
e. Quality of County arts/cultural programs
f. Maintenance of County streets
g. Management of traffic flow on County streets
h. Quality of County water and wastewater services
i. Quality of the County's stormwater runoff system
j. Enforcement of County codes and ordinances
k. Quality of the County's library system
l. Quality of customer service you receive from County employees
m. Effectiveness of the County’s communication with the public
n. County efforts to help preserve and protect the environment, including energy planning and energy efficiency
o. Quality of County's human services for people who have developmental and other disabilities, mental health/substance use disorders, or are low-income, older adults, children, and families
2.Which of the FOUR of the areas listed above do you think are MOST IMPORTANT? Select no more than 4 answers.
PERCEPTION OF ARLINGTON COUNTY
3.Several items that may influence your overall perception of Arlington County are listed below. Please rate your satisfaction with each, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Overall quality of services provided by Arlington County
b. Overall image of Arlington County
c. How well the County is managing growth
d. Quality of life in Arlington County
e. Quality of public schools in the County
f. Value you receive for your County taxes
g. Opportunities for public engagement with the County
h. Transparency of the County's decision-making process
i. County's overall efforts to embrace diversity
j. County’s overall efforts to improve equity
k. Physical accessibility of County facilities
l. The overall inclusiveness of the community
COUNTY GOVERNANCE
4.Please rate your level of agreement with each of the following statements, from Strongly Agree to Strongly Disagree.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
a. I am familiar with Arlington County’s form of government and County Board structure.
b. Arlington County’s form of government and County Board structure are right for this community.
c. I trust information that is provided by Arlington County
d. I trust Arlington County's elected officials
e. I trust the County Manager and County employees
COMMUNICATIONS AND ENGAGEMENT
5.Which of the following are currently your PRIMARY SOURCES of information about County issues, services, and events? Select all that apply.
CUSTOMER SERVICE
6.Have you contacted the County with a question, service request, or complaint during the past year?
7.How satisfied were you with the service you received when contacting the County in the following ways?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable
a. In person at a County office or facility
b. By phone
c. Email
d. Mailed Letter
e. Report-a-Problem
f. County website’s Contact Us form
g. Through the Constituent Services team
h. Through the County Board Office or at a Board meeting or Open Door Monday
RACE & EQUITY
8.How familiar are you with the County's efforts to advance racial equity?
9.How satisfied are you with the County’s efforts to ensure all Arlington residents, regardless of race, ethnicity, religion, ability, gender, sexuality, income, etc., have equitable access to the following?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. The development of the County’s budget
b. The County’s policies
c. The County’s communications and engagement efforts
d. The County’s constituent services
e. Police services
f. Fire, emergency and rescue services
g. Parks and recreation programs
h. Green spaces
i. The County’s health and human services
j. Housing options
k. Library services
l. Transportation
m. Efforts to address environmental burdens (e.g., extreme heat, flooding)
CLIMATE POLICY
10.How aware are you of the County’s efforts to…
Very Aware
Somewhat Aware
Unaware
a. Explain its actions to reduce the contribution to climate pollution (e.g. energy efficiency and renewable energy, sustainable transportation, recycling and food waste programs, tree conservation)?
b. Provide practical guidance for individuals (e.g., energy-saving tips, recycling and food waste programs, sustainable transportation)?
c. Motivate individuals, businesses, and community organizations to act on climate issues (e.g., public campaigns, partnerships, recognition programs)?
d. Build community resilience to climate impacts (e.g., flood prevention, heat mitigation, emergency preparedness)?
POLICE SERVICES
11.Please indicate how safe you feel in the following areas, from Very Safe to Very Unsafe.
Very Safe
Safe
Neutral
Unsafe
Very Unsafe
Don't Know
a. In your neighborhood
b. In areas with nightlife activity (Clarendon, Ballston, Crystal City)
c. In commercial/retail areas
d. Overall, in the County
12.Several aspects of police services are listed below. Please rate how satisfied you are with each, from Very Satisfied to Very Dissatisfied. How satisfied are you with...
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Overall quality of local police service
b. County's efforts to prevent crime
c. Enforcement of local traffic laws
d. The Police Department's proactive community engagement efforts
e. Overall competence of police department employees
f. Police officers’ attitudes/behavior towards community members and those they interact with
13.Which TWO items listed above do you think are most important? Select no more than 2.
EMERGENCY PREPAREDNESS
14.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Arlington County’s 9-1-1 and non-emergency services for public safety assistance
b. Arlington County’s emergency alerts shared during emergencies
HUMAN SERVICES
15.How satisfied are you with the County’s efforts to...
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. support people with mental, developmental or substance use needs to thrive in the community
b. support senior adults to age in place in Arlington
c. help residents meet their basic needs
d. promote availability, accessibility, and quality of affordable childcare
e. promote positive physical and mental health for infants, children and youth
f. address opioid addiction and prevent overdose
PARKS AND RECREATION
16.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Maintenance of County parks
b. Walking and biking trails in the County
c. Outdoor athletic fields
d. Sports programs
e. Special events
f. Off-leash dog areas
g. Recreation programs
h. Efforts to preserve nature in the County, including trees, open space, wildlife, and water resources
i. Community and nature centers
PUBLIC WORKS
17.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Overall maintenance of major streets in Arlington County not including Interstates
b. Maintenance of streets in your neighborhood
c. Maintenance of public sidewalks
d. Maintenance of County facilities
e. Snow removal on Arlington County streets not including Interstates
f. Snow removal on Arlington County trails not including W&OD
g. Mowing and trimming of County land along County streets and public areas
h. Overall cleanliness of County streets and other public areas
i. Adequacy of street lighting in your neighborhood
j. Adequacy of street lighting in commercial/retail areas of the County
TRANSPORTATION
18.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Ease of traveling within Arlington County
b. Availability of transportation for persons with disabilities
c. Quality of Arlington's transit system (ART)
d. Quality of Metro bus services in Arlington
e. Quality of Metro rail services in Arlington
f. Availability of sidewalks for pedestrians
g. Pedestrian safety
h. Bicycle safety
i. Availability of bike trails and bike lanes
j. Availability of bikeshare, e-bikes, and scooters
k. Availability and ease of parking in commercial/retail areas (including garages)
l. Cost of public parking
m. Availability and ease of parking in your neighborhood
n. Enforcement of parking
o. Amount of County electric vehicle charging spots
19.How often do you travel within Arlington County in the following ways?
Very Often
Often
Sometimes
Rarely
Never
a. Walk
b. Bike
c. Scooter and/or E-Bike
d. Drive
e. Ride the Bus
f. Take the Metro
UTILITY SERVICES
20.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Residential trash collection services
b. Curbside recycling services
c. Yard waste removal services
d. Food waste recycling services
e. Wastewater and sewage treatment services
f. Drinking water services
g. Stormwater infrastructure
LIBRARIES
21.If you or a household member HAVE used County library services in the past year, which of the following did you use? Select all that apply.
22.If you or a household member HAVE NOT used County library services during the past year, what were the reasons? Select all that apply.
ECONOMIC DEVELOPMENT
23.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Attract and retain high-quality jobs
b. Attract and promote businesses
c. Attract visitors and promote Arlington County as a destination
d. Support and grow Arlington’s small businesses
e. Attract quality development and redevelopment
f. Support arts and culture that creates economic impact
CODE ENFORCEMENT
24.Please rate your satisfaction with the following items, from Very Satisfied to Very Dissatisfied. How satisfied are you with...
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
a. Enforcement of property maintenance
b. Enforcement of construction site conditions
c. Enforcement of noise regulations
d. Cleanliness and safety of food in restaurants
OPEN-ENDED QUESTION
25.Please share anything else you would like Arlington County Government to know.
DEMOGRAPHIC QUESTIONS
Your responses to the following questions will remain completely confidential. The information will only be used to understand how different portions of the community view Arlington County Government.
26.Do you own or rent your current home?
27.Which of the following best describes your current home?
28.Approximately how many years have you lived in Arlington County?
29.Do you own or operate a business in Arlington County?
30.Which of the following best describes your race or ethnicity? Select all that apply.
31.What is the primary language spoken in your home?
32.Do you have a disability?
33.Including yourself, how many people in each of the following age groups currently live in your household?
34.What is your total annual household income?
35.What gender do you most identify with?
Privacy & Cookie Notice