Comments, Complaints and Appeals

We value your opinion
Your opinion is important. We welcome any feedback you may have, positive or negative, about our people, work, services or websites.

How we define Comments, complaints and appeals

We define a comment as a positive expression of your experience with the British Council and its services.

We define a complaint as an expression of your dissatisfaction with the products or services the British Council has provided.

We define an appeal as a request for a review of a decision taken by the British Council that you feel is incorrect or unfair and would like us to reconsider.

How to make a comment, complaint or appeal

Please contact the department or office you have already been dealing with to express your views, explain your situation or ask for assistance. To enable us to respond, please provide your full name, postal address, e-mail address and a contact telephone number.

Alternatively you can contact Yogita Patel, Head of Customer Experience:

  • By e-mail: -
  • By telephone: – +44 (0)161 957 7755 (Monday to Friday, 0900 to 1730 GMT)
  • By post:
    British Council, Programmes and Projects, Bridgewater House, 58 Whitworth Street, Manchester, M1 6BB, UK
  • By continuing to use this online feedback form