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Customer Satisfaction
We're listening! Tell us how we're doing.
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1.
How satisfied are you with the overall shopping experience on Jane?
(Required.)
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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2.
Which of the following options represent what you value most about Jane? Select all that apply.
(Required.)
Site is easy to navigate
Fast shipping
Wide variety of products
Convenience
Low prices
Stylish / trendy products
Customer service
Value (good quality for the cost)
Tailored / curated shopping experience
Boutique feel / experience
Supporting small / local / women-owned businesses
Unique products that are hard / impossible to find elsewhere
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3.
How satisfied are you with Jane’s product selection?
(Required.)
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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4.
Only if you have ordered a product from Jane:
How satisfied are you with the product(s) you received?
(Required.)
NA - Either have not ordered from Jane or ordered for someone else
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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5.
Only if you have ordered a product from Jane:
How satisfied are you with the shipping experience?
(Required.)
NA
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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6.
Only if you have returned a product to Jane:
How satisfied are you with the return experience?
(Required.)
NA - Have never returned anything to Jane
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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7.
How likely are you to recommend Jane to a friend or family member?
(Required.)
1 - Not at all likely
2
3
4
5
6
7
8
9
10 - Extremely likely
