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Customer Satisfaction
We're listening! Tell us how we're doing.
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1.
How satisfied are you with the overall shopping experience on Jane?
(Required.)
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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2.
Which of the following options represent what you value most about Jane? Select all that apply.
(Required.)
Value (good quality for the cost)
Site is easy to navigate
Supporting small / local / women-owned businesses
Convenience
Unique products that are hard / impossible to find elsewhere
Tailored / curated shopping experience
Wide variety of products
Customer service
Low prices
Boutique feel / experience
Stylish / trendy products
Fast shipping
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3.
How satisfied are you with Jane’s product selection?
(Required.)
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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4.
Only if you have ordered a product from Jane:
How satisfied are you with the product(s) you received?
(Required.)
NA - Either have not ordered from Jane or ordered for someone else
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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5.
Only if you have ordered a product from Jane:
How satisfied are you with the shipping experience?
(Required.)
NA
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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6.
Only if you have returned a product to Jane:
How satisfied are you with the return experience?
(Required.)
NA - Have never returned anything to Jane
Extremely dissatisfied
Somewhat dissatisfied
Neither satisfied or dissatisfied
Somewhat satisfied
Extremely satisfied
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7.
How likely are you to recommend Jane to a friend or family member?
(Required.)
1 - Not at all likely
2
3
4
5
6
7
8
9
10 - Extremely likely
