Organizational Automation Maturity Assessment (11 Questions)

By completing our short assessment — just ten quick multiple-choice questions — you’ll learn where your organization sits on the automation maturity spectrum, and what steps you can take to spark your automation progress.

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1. Address

Name

Email Address

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2. How do associate-level people at your company feel about automation?

They feel empowered by automation to focus on business-critical tasks.

They understand that automation plays a role in business success.

They feel automation is important to our company.

They don’t know much about automation.

They have neutral opinions about automation.

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3. When it comes to automation, associate-level people at your company have these expectations:

They’ll be able to perform business-critical work that isn’t automatable.

They might lose their jobs to automation.

Automation has some useful business applications.

They may be able to automate their more mundane personal processes.

They’ll perform more business-critical work, plus help identify additional opportunities for automation.

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4. How is information about the implementation of automation shared at your company?

We have no formal process for sharing this information.

We have a company workshop for automation awareness.

We have an organizational change management team to provide ongoing automation support and resources.

We have a formalized company program for automation awareness.

We mention the general role of automation at our company during onboarding.

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5. What processes does your company have for implementing automation?

No defined methods for implementing automation or measuring its success.

Business areas are asked to report on processes with automation potential.

Business change management programs for handling automation implementation have been initiated.

Business change management programs for handling automation implementation have been fully implemented.

Mature business change management programs for handling automation implementation are in place.

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6. The following teams at your company are engaged with implementing automation:

An associate experience team and a customer experience team, reactively working together.

An associate experience team.

An associate experience team and a customer experience team, proactively working together with an organizational change management team.

No formal teams are engaged.

An associate experience team and a customer experience team.

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7. The information technology and functional support teams at your company:

Aren’t really aware of automation on the business side.

Work directly with the business side to address most automation needs.

Provide minimal, on-demand automation support to the business side.

Are cross-functional and dedicated to enterprise-wide automation support.

Develop strategic automation solutions jointly with the business side.

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8. How does the business leadership at your company manage automation?

They automate processes without business prioritization.

They have a long-term roadmap and business continuity plan for managing automation.

They take a tactical approach to managing automation.

They take a pipeline approach to managing automation.

They have a strategic long-term roadmap with established priority levels and a and business continuity plan for managing automation.

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9. When it comes to automation, what is the business leadership at your company focused on?

Organizational automation opportunities beyond return on investment.

Total automation program yield.

Return on investment, prioritizing overall financial gains.

Proof of the program.

Return on investment, to pay for the automation program.

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10. How has the culture of your company been impacted by automation?

There have been short-term automation awareness campaigns.

There hasn’t been much discussion of automation.

Only impacted business areas are informed about automation.

Automation is an integral part of our culture and business goals.

The role of automation at the company is generally accepted.

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11. How do your employees view the longevity of your automation program?

They see the automation program as being only temporary.

The longevity of the automation program is understood and embraced at all levels of the company.

The longevity of the automation program is openly discussed through company communication channels.

The entire company is informed about the longevity of the automation program.

Only impacted business areas are informed about the longevity of the automation program.