In becoming a customer-obsessed organization, what's most important?

IMPORTANT: Select up to FIVE (5) of the boxes below. LEAVE ALL THE REST BLANK.
Please trust your first instincts and spend no more than 5 minutes on this exercise.

Question Title

* 1. In becoming a customer-obsessed organization, what's most important?

IMPORTANT: Select up to FIVE (5) of the boxes below. LEAVE ALL THE REST BLANK.
Please trust your first instincts and spend no more than 5 minutes on this exercise.

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