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* We naturally seek trade-off solutions. Rather than jumping to a “no,” we consider possible resource reallocations first.

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* Reading is a regular part our learning diet. We are consistently reading books and magazine articles that relate both directly and indirectly to our work. We refer to what we’ve been reading in our meetings and conversations.

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* We have a “Yes, and..” mindset.  We defer judgment and are slow to shoot down new ideas.

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* We don’t allow perfection to be the enemy of progress. We expect progress to be iterative—a combination of small wins and losses— and are willing to put our work out for public consumption before it is “done”.

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* We value a certain amount of “downtime” as productive activity. When we are busy all the time, we understand that we are not doing our best work and adjust accordingly.

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* We solicit feedback from employees and customers on a regular basis and we take their perceptions seriously.

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* We have a good sense of what we know and what we don’t know.

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* It is ok to make mistakes on our team. We see failure as a valuable and inevitable product of doing good work.

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* Our conversations evolve. We rarely have the same conversation over and over.

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* We ask good questions. We don’t jump to conclusions. We take time to unearth root causes before switching to “problem-solving” mode.

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* We have systems in place to capture new ideas from across the team or organization so that we can review them in timely and productive ways.

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* Exhaustion is not an issue on our team. Generally, we are able to get the rest we need in our off time and are energized in our work.

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* We build on each other’s ideas and regularly have productive brainstorming sessions.

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* Our team makes time for longer meetings or retreats in which we can dive more deeply into the big questions and issues. These meetings are at least one full day long and happen more than once a year.

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* We can name specific innovation projects that we are investing in now. We can’t predict exactly how these projects will pan out, but we are excited to learn from them.

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* We are willing to be vulnerable with each other. It is ok to acknowledge fears. We support each other.

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* We consider ourselves to be “learners”. We bring in outside experts frequently, talk with competitors, and take advantage of learning experiences like conferences, online learning platforms, and training and education classes.

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* We have regular reflection practices built into our individual and team routines.

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* We expect a certain amount of risk-taking from each other and hold each other accountable when we are playing it too safe.

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* We frequently entertain adopting new or different ideas from outside our industry.

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