Excuses, Excuses?

As you help plan sponsors and participants make good choices, from time to time you probably encounter all kinds of rational, reasonable objections to the counsel you offer on such matters – as well the occasional irrational, unreasonable kind. What some might even consider an excuse, rather than a reason. It might be a reluctance to embrace automatic enrollment, resistance to limit the number of participant loans, to remove a poorly performing fund from the plan menu, or even the reason(s) proffered for a hardship withdrawal.

This week, I’d like to ask you to share some of your “favorite” excuses, either offered to you, or to others of your acquaintance.

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* 1. Do you find that most individuals reject suggestions for change outright, or just defer action?

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* 2. Do you find that you are generally able to anticipate those responses?

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* 3. Suggestions on how to best deal with and/or overcome resistance?

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* 4. What's the most unusual reason/excuse you have ever received (and for what)?

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* 5. How did you respond?

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* 6. Got some other unusual reason/excuses to share?

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* 7. Any stories, words of wisdom, horror tales, or other comments about excuses, delayed actions, or deferred actions?

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* 8. Suggestions for future survey questions?

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