Workforce Management (WFM) has transitioned from a monitoring-and-measuring concern to a direct driver of employee engagement and productivity. Time management, scheduling and absence management are increasingly automated, leaving more time for long-term planning around larger, company-wide objectives.

WFM technology has played a part in this, with artificial intelligence, machine learning and other forms of automation creating a WFM experience that is different for both administrators and employees than anything that came before. The 2020 Workforce Management Maturity survey is focused on what actions organizations can take during massive changes in their workforce arrangements. Areas of inquiry include:
  • Are smaller organizations able to implement automated time and labor management? If not, what technology is helping different-size organizations manage larger remote workforces?
  • Are top-performing organizations changing how they treat these new remote workers?
  • Do differing policies and procedures in workforce management point toward successful approaches for the future or is the current situation merely an outlier?
  • Do organizations have ‘competing’ practices, policies or cultural norms that will inhibit or limit WFM successes?
The survey will take 12-13 minutes to complete. To show our appreciation for your time, those who complete the survey and provide their email will receive:
  • A $5 Amazon gift card (first 100 respondents)
  • Summary results of the survey after results of the research are analyzed.
  • Immediate download access to the Brandon Hall Group's Workforce Management Technology Self-Assessment tool.
Your survey responses will remain completely confidential and your name will not be given to any external parties. Your information will only be used for aggregate research purposes, or to deliver survey results, research asset and gift card (if you are eligible.)

Thanks in advance for your help with this research project.

Stay healthy and safe,
Cliff Stevenson
Principal Analyst, Workforce Management and Talent Acquisition
Brandon Hall Group