NAPA Net - Polling Places 080720

What Are the Prospects for Prospecting?

In reader polls past, we’ve explored prospecting, outreach, communications with clients and participants – but this week, a reader wonders how – and how often – you’re hearing…from your clients?

Without question, this has been a time fraught with uncertainty – with concerns about business, health, and yes – retirement plans. Let’s face it, we were still sorting out way through the SECURE Act when COVID-19 – and with it the new provisions of the CARES Act, the PPP, and critical decisions about business continuity and retirement plans.

It’s clearly been a key time for you to reach out to your plan sponsor clients – and we’ve previously covered the kinds of questions you are receiving from those clients.

Question Title

* 1. Generally speaking, how often are you hearing FROM your clients since the pandemic?

Once a month.

Every other week.

Once a week.

Pretty much every other day.

Pretty much every day.

Not at all.

Not at all - I'm the one doing the calling.

Want to expand on that?

Question Title

* 2. Regardless of how often - generally speaking, HOW are you hearing from your clients?

They're reaching out via email.

They're calling on the phone.

They're using social media.

They're not.

I'm communicating enough for all of us.

Something else?

Question Title

* 3. ...and when they're reaching out, generally speaking, what are your clients reaching out about (check all that apply)?

Questions about SECURE Act provisions.

Questions about CARES Act provisions.

Questions/concerns about the market(s).

Questions/concerns about the Paycheck Protection Program (PPP).

Questions/concerns about safe harbor contribution relief/timing.

All of the above.

Any additional thoughts/other?

Question Title

* 4. ...but mostly - what is THE thing you're most often hearing from your clients (pick one)?

Questions about SECURE Act provisions.

Questions about CARES Act provisions.

Questions/concerns about the market(s).

Questions/concerns about the Paycheck Protection Program (PPP).

Questions/concerns about safe harbor contribution relief/timing.

All of the above.

Any additional thoughts/other?

Question Title

* 5. OK, last question; how're you doing (check all that apply today)?

I'm good.

I'm great.

I'm hanging in there.

There are good days & not-so-good days.

What day IS it, anyway?

I'm as good as can be expected.

want to expand on that?

Question Title

* 6. Other comments about clients, hearing from clients, what you're hearing from clients, what you're NOT hearing from clients, what you think you SHOULD be hearing from clients, how you're responding to the things you're hearing from clients, what you think you WILL be hearing from clients, or life in general?

Question Title

* 7. What is your role working with retirement plans?

Advisor

Provider

TPA

Plan sponsor

Recordkeeper

Wholesaler

Consultant

Other (please specify)

Question Title

* 8. What size plans do you PRIMARILY work with?

Under $10 million in assets

$10-$20 million

$20-$50 million

$50-100 million

$100 million - $250 million

$250 million - $500 million

Above $500 million

Other (please specify)

Question Title

* 9. Suggestions for future survey questions? Seriously - what would you like to know about/from your fellow NAPA-Net readers? Or what would you like to be asked?

Question Title

* 10. All responses are confidential, of course - but just in case you would like a response - or want me to know you responded - or just want to say hi - here's your chance to do so (don't forget your email)!