Question Title

* 1. Address

Question Title

* 2. We collect, analyze, and use patient/family experience data to develop our financial plans.

Question Title

* 3. We benchmark our patient experience data against our competition for best-in-market performance.

Question Title

* 4. We use scientifically tested tools to measure, report, and improve on how well we deliver culturally competent care based on CLAS standards.

Question Title

* 5. We have plans to create an organizational culture where all employees are committed to health equity as a Patient-Centered Medical Home.

Question Title

* 6. We provide training on what we expect from staff and leadership for transforming our practice to a best-in-market Patient-Centered Medical Home.

Question Title

* 7. We use data to determine healthcare literacy and consumer skills among our patients to enhance communications and patient-centered care.

Question Title

* 8. We have a same-day access policy and monitor our performance regularly.

Question Title

* 9. We have a policy for timely communication with our patients during and after business hours.

Question Title

* 10. We regularly collect performance data on response times for patient phone calls or messages.

Question Title

* 11. We collect and separate performance data based on preventive and chronic illnesses.

Question Title

* 12. We provide team-based care to customize visits based on each patient's needs, values, and beliefs.          

Question Title

* 13. We provide culturally competent educational resources and self-management tools for our patients.

Question Title

* 14. We have a policy and tracking procedure for referrals to specialists and hospital admissions for our patients.

Question Title

* 15. We have a policy and tracking procedure for obtaining timely test results for our patients.

Question Title

* 16. We have a procedure to collect and analyze demographic information for our patients to ensure health equity.

Question Title

* 17. We reward our staff for continuous quality improvement and innovation.

Question Title

* 18. We have strategies to improve our Pay for Value performance and grow our market share.

Question Title

* 19. We measure the willingness of our patients to recommend us to members of their social networks

Question Title

* 20. We measure and benchmark our communication skills and patient trust in our practice.

Question Title

* 21. Our Health Information Technology includes Electronic Prescription and Medication Tracking

0 of 21 answered
 

T