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SHRI 2025 CFCM Participant Survey

As a part of Seven Hills Foundation’s ongoing effort to maintain and improve our high standards of service, we annually survey the satisfaction of those supported by our various affiliates. We ask responders to complete a questionnaire and to offer suggestions regarding possible ways of enhancing our services. The surveys are conducted through the Office of Data Analytics and Quality Enhancement. The surveys are summarized and reported to Senior Leadership, the Board of Directors, and the programs being surveyed.

This survey addresses the quality of services provided to people supported through Seven Hills Rhode Island, Inc. Please complete this survey by January 31, 2026. We appreciate your response!

Please mark the response that best reflects your opinion. Please score each item using the following scale.
1.I like where I live or spend my day.
2.I like the people I spend the day with.
3.I help choose the staff who work at my home.
4.I feel that I am treated with respect and dignity.
5.PCA/STAFF are sensitive to my cultural background and identity. (language,

religion, gender, etc.).
6.CFCM STAFF are sensitive to my cultural background and identity (language,

religion, gender, etc.).
7.Staff talk to me respectfully and responded to my questions.
8.I feel I am encouraged and supported to make choices about my life.
9.Staff Help me do and learn new things.
10.Staff help me learn about my rights.
11.I feel that my rights are respected.
12.I am actively involved in planning my services.
13.I feel that I have enough information to make choices.
14.I feel that the staff respects and values my choices.
15.I am able to choose the goals I am working on.
16.I feel that PCA/STAFF support me as I work on my goals.
17.I feel my CFCM Agency supports me to work on my goal.
18.Staff help me keep in contact with my friends and family.
19.Staff assist me in building and maintaining healthy relationships.
20.I feel that I am active in my community.
21.Staff assisted and encouraged me to develop new friendships.
22.My STAFF/CFCM Agency is responsive to my needs and has open

communication with me.
23.The staff help me to keep my room and home clean and comfortable.
24.I like the staff that I work with.
25.I know who my Program Director and Case Manager are.
26.I feel supported by my staffing team at SHRI.
27.If I have a complaint or concerns, I know who to speak to.
28.Overall, I am satisfied with the quality of care and services I received
0
10
29.How likely is it that you would recommend Seven Hills Rhode Island to a friend or coworker?
0
100
30.What do you like most about services with Seven Hills Rhode Island?
31.What suggestions do you have for improving services at Seven Hills Rhode Island?
32.Additional comments:
Thank you for responding to this survey!
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