Question Title 1. How often on average do you login to Anytime Banking? Daily A few times a week Once a week Once a month Less than once a month Question Title 2. Do you currently receive paper statements in the post or have you switched to eStatements online? I’ve switched to paperless statements / eStatements I have eStatements for some of my accounts, but paper statements for others I receive paper statements by post for all of my accounts If you receive paper statements by post for all of your accounts could you tell us why? Question Title 3. Do you currently have an Anytime Banking Card reader? Yes No I’m not sure what the Anytime Banking Card Reader is used for Question Title 4. Which of the following devices do you use to access Anytime Internet Banking? (Tick all that apply) Desktop computer Laptop computer Tablet (e.g. iPad) Phone (e.g. iPhone) Other (please specify) Question Title 5. What one thing would you change to make our internet banking service better? Question Title 6. Overall how satisfied are you with our Anytime Internet Banking service? Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Question Title 7. Do you use any of our mobile banking Apps? (Tick all that apply) iPhone Android Blackberry Windows Phone I don't use any If you don't use any, could you tell us why? Question Title 8. Based on your Anytime Banking experience, how likely would you be to recommend Ulster Bank to a friend or colleague? Not at all likely1 2 3 4 5 6 7 8 9 Extremely likely10 Not at all likely1 2 3 4 5 6 7 8 9 Extremely likely10 Question Title 9. If you have any other feedback or comments on our online service please specify below(If you need help with any specific issues related to our online banking service, please contact us directly for assistance) Finish
