Organizations continue to streamline procure-to-pay processes, but some sources of friction remain, while new ones may emerge. This first-of-its-kind index attempts to measure and track the forces that are hindering payment processes.

The Friction Index needs your input, but we appreciate that your time is valuable. That’s why you’ll automatically be entered to win an Amazon Echo Dot when you take this 2-minute survey—it’s our way of saying thanks for helping us learn more about P2P friction. Thank you in advance for your help.

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1. What size business do you work for?

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2. What sector does your business operate in?

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3. Are you involved in the procure-to-pay process for your company?

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4. Which of the following best describes your primary job function?

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5. We’d like you to think about some of the factors that may cause friction in the procure-to-pay process. Please read the list below and click on the 5 factors that cause you the most friction with your Suppliers. (SELECT FIVE)

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6. Please estimate the number of hours per week you and your P2P team spend dealing with the following P2P issues:

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7. For each of the following potential causes of friction in the procure-to-pay process, please indicate how you feel about where your company is today relative to 6 months ago.

  In a better place now than 6 months ago  In about the same place now as 6 months ago In a worse place now than 6 months ago
Overall satisfaction with your P2P process
Cost of processing invoices
Visibility into your P2P process
Exceptions in your P2P process
Cycle times of your P2P process
Satisfaction of your Suppliers with your P2P processes

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8. How big a priority is it to you to remove friction from the procure-to-pay process in 2018?

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9. About what proportion of your payments to Suppliers are on time?

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10. What are the biggest hurdles that you face in paying your Suppliers on time? (Tick all that apply)

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11. What is the longest number of payment days a supplier has experienced waiting for payment of an invoice from your company?

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12. Who in your business is responsible for ensuring on-time payment to suppliers? (rank in order of importance)

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13. Thank you for participating in the Friction Index from Tungsten Network. Since we’ll need to reach out should you win the Amazon Echo Dot, please type in your full name, company, phone number and email address below.

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14. What country are you located in?

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15. Please let us know if you'd like to be contacted about the results of the survey.

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16. Please let us know if we can contact you about other Tungsten Network initiatives.

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