Employee Engagement Survey 2024

Overall Experience

How much do you agree or disagree with the following statements?

Question Title

* 5. How likely is it that you would recommend your organization as a place to work at to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

Question Title

* 6. Overall, I feel satisfied with my current job.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* 7. I am very likely to continue working with my current organization over the next 12 months.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* 8. What is the highest level of education you have completed?

Question Title

* 9. Which of the following formal technical/vocational training specific to managing contact center operations have you undertaken?

Managing contact center operations and frontline staff (training programs relevant for team leaders/managers)

Workforce management

Quality assurance

Reporting and analytics

Training and staff development (e.g., trainers)

Recruitment (e.g., recruiters)

Other (please specify)

I have not attended any technical/vocational training specific to handling contact center operations

Question Title

* 10. How long have you been in your current role/position?

0-3 months

3-6 months

6-12 months

1-2 years

2-5 years

More than 5 years