Thank you for taking a few minutes to complete our survey. Your feedback is important to us and helps to continually improve and refine our services.

1. I am completing this survey about my experience with: (Check all that apply)

2. Overall rating of service received:

3. City staff informed me about the process and timelines of my project.

4. City staff gave me complete and consistent answers regarding my project.

5. City staff coordinated amongst themselves to ensure my project went smoothly through the process.

6. City staff responded to me in a timely manner (e.g., emails and phone calls returned within 24 hours).

7. City staff made themselves available to me to respond to questions/concerns I had about my project.

8. City staff provided alternatives or suggestions to me that were helpful in moving my project along.

9. City Staff:

10. Name of City Staff who helped you (optional)

11. Please provide additional feedback about your experience working with us (e.g., What we did well, What we need to improve on): (optional)

* 12. Can we contact you regarding this survey to help improve our service?