Voice of Customer UP - May 2026 Question Title * 1. Based on your most recent experience, was the representative able to resolve your issue? Yes No If you answered “No”, how could we have resolved your issue? Question Title * 2. How satisfied are you with the assistance provided by our customer service representative? 5 (Very Satisfied) 4 3 2 1 (Least Satisfied) Please provide additional feedback for the customer service representative. Question Title * 3. How likely are you to recommend our company to a colleague/client/friend? 10 (Most Likely) 9 8 7 6 5 4 3 2 1 0 (Least Likely) Please feel free to provide additional feedback. Question Title * 4. To what extent do you agree with the following statement: “The company made it easy for me to handle my issue.” 7 – Strongly Agree 6 – Somewhat Agree 5 – Agree 4 – Neither Agree nor Disagree 3 – Disagree 2 – Somewhat Disagree 1 – Strongly Disagree Please feel free to provide additional feedback. Done
