* 1. How convenient is it to contact our customer service representative for parts?

* 2. How quickly did we respond to your inquiry?

* 3. How well did our customer service representative answer your questions or resolve your inquiry?

* 4. How knowledgeable did our customer service representative seem to you?

* 5. How helpful was our customer service representative?

* 6. Overall, how satisfied or dissatisfied are you with our part sales service?

* 7. How do you prefer to communicate with us when ordering parts?

* 8. How likely is it that you would recommend our part sales service to a friend or colleague?

Not at all likely
Extremely likely

* 9. Do you have any other comments, questions, or concerns?

T