Research.net Powered Online Survey

Greetings!
As a user of AliExpress, we'd love to get your feedback to continue improving our service. Please take a minute to answer a quick survey below about your experience with us.

Question Title

* 1. How likely is it that you would recommend AliExpress to a friend or colleague?

Not at all likely

Extremely likely

Question Title

* 2. Overall, how satisfied are you with the product detail page?

Very Dissatisfied

Very Satisfied

Very Dissatisfied

Very Satisfied

Question Title

* 3. When thinking about your experience on AliExpress, How satisfied are you with the following aspects？

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Search experience	Search experience Very Dissatisfied	Search experience Dissatisfied	Search experience Neutral	Search experience Satisfied	Search experience Very Satisfied
Browsing experience	Browsing experience Very Dissatisfied	Browsing experience Dissatisfied	Browsing experience Neutral	Browsing experience Satisfied	Browsing experience Very Satisfied
Seller-initiated promotions	Seller-initiated promotions Very Dissatisfied	Seller-initiated promotions Dissatisfied	Seller-initiated promotions Neutral	Seller-initiated promotions Satisfied	Seller-initiated promotions Very Satisfied
AliExpress-initiated promotions	AliExpress-initiated promotions Very Dissatisfied	AliExpress-initiated promotions Dissatisfied	AliExpress-initiated promotions Neutral	AliExpress-initiated promotions Satisfied	AliExpress-initiated promotions Very Satisfied
Products(quality, price, etc.)	Products(quality, price, etc.) Very Dissatisfied	Products(quality, price, etc.) Dissatisfied	Products(quality, price, etc.) Neutral	Products(quality, price, etc.) Satisfied	Products(quality, price, etc.) Very Satisfied
Payments experience	Payments experience Very Dissatisfied	Payments experience Dissatisfied	Payments experience Neutral	Payments experience Satisfied	Payments experience Very Satisfied
Shipping services	Shipping services Very Dissatisfied	Shipping services Dissatisfied	Shipping services Neutral	Shipping services Satisfied	Shipping services Very Satisfied
Refund & Return experience	Refund & Return experience Very Dissatisfied	Refund & Return experience Dissatisfied	Refund & Return experience Neutral	Refund & Return experience Satisfied	Refund & Return experience Very Satisfied
Seller customer service (Online support from sellers)	Seller customer service (Online support from sellers) Very Dissatisfied	Seller customer service (Online support from sellers) Dissatisfied	Seller customer service (Online support from sellers) Neutral	Seller customer service (Online support from sellers) Satisfied	Seller customer service (Online support from sellers) Very Satisfied
AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering)	AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering) Very Dissatisfied	AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering) Dissatisfied	AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering) Neutral	AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering) Satisfied	AliExpress.com customer service (Online support from our agents to resolve issues related to Dispute & Claims, Payments, or Ordering) Very Satisfied
Product description	Product description Very Dissatisfied	Product description Dissatisfied	Product description Neutral	Product description Satisfied	Product description Very Satisfied
Website’s performance	Website’s performance Very Dissatisfied	Website’s performance Dissatisfied	Website’s performance Neutral	Website’s performance Satisfied	Website’s performance Very Satisfied

For the aspects of AliExpress you are unsatisfied with, please explain why