As part of our commitment towards helping to shape a better Bass Coast, we would like to know what customers expect when interacting with Council.

We are committed to improving our processes and service delivery, so that we can continue to develop effective relationships with customers.

Have your say on how we can continue to refine our customer focus and meet the expectations of our community.  The survey should take around five minutes to complete, and all responses are confidential.  Please complete this survey by 7 June 2017.

Feedback from the survey will be incorporated in the development of a Customer Service Strategy.

For more information on this survey, please visit our website, contact us on 1300 226 278 or email