Business Self-Assessment

This self-assessment will help you evaluate the main aspects of your business, through a set of questions that will be immediately evaluated and given feedback based on your choices. This will help you in assessing the general situation of your business.

Customers

Question Title

* 1. Do you have a clear Customer Segmentation in your business?

Yes, we have a clear customer segmentation with developed persona.

I am not sure about it, but I guess we know our customers.

We don’t have clear customers segments.

Question Title

* 2. Does your business focus on a specific need/wants for your customers?

Yes, it fulfils many needs/wants to its clients.

Yes, it fulfils a specific needs/want for its clients within my business model.

I don't know.

Question Title

* 3. How satisfied are you with number of your customers?

Totally satisfied, the number of customers obtained fits the capacity of our business.

I am not satisfied, the number of customers is more/less the capacity of our business.

I don't know.

Question Title

* 4. Do you ask for feedback from your customers after using your products/services?

Yes, we use systematic procedure to collect feedbacks frequently and directly.

We collect customer feedback but it’s not systematic and we don’t have clear procedure.

We don’t collect feedback, but we usually get feedback indirectly on social media or any other interaction.

No, we don't need feedback in our business.