CEDR Mediation Feedback Form Survey

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied	N/A
Level of preparation and grasp of issues.	Level of preparation and grasp of issues. Very satisfied	Level of preparation and grasp of issues. Somewhat satisfied	Level of preparation and grasp of issues. Neither satisfied nor dissatisfied	Level of preparation and grasp of issues. Somewhat dissatisfied	Level of preparation and grasp of issues. Very dissatisfied	Level of preparation and grasp of issues. N/A
Pre-mediation contact.	Pre-mediation contact. Very satisfied	Pre-mediation contact. Somewhat satisfied	Pre-mediation contact. Neither satisfied nor dissatisfied	Pre-mediation contact. Somewhat dissatisfied	Pre-mediation contact. Very dissatisfied	Pre-mediation contact. N/A
Level of legal and/or subject expertise.	Level of legal and/or subject expertise. Very satisfied	Level of legal and/or subject expertise. Somewhat satisfied	Level of legal and/or subject expertise. Neither satisfied nor dissatisfied	Level of legal and/or subject expertise. Somewhat dissatisfied	Level of legal and/or subject expertise. Very dissatisfied	Level of legal and/or subject expertise. N/A
Sensitivity to personalities and group relations.	Sensitivity to personalities and group relations. Very satisfied	Sensitivity to personalities and group relations. Somewhat satisfied	Sensitivity to personalities and group relations. Neither satisfied nor dissatisfied	Sensitivity to personalities and group relations. Somewhat dissatisfied	Sensitivity to personalities and group relations. Very dissatisfied	Sensitivity to personalities and group relations. N/A
Sensitivity to commercial issues.	Sensitivity to commercial issues. Very satisfied	Sensitivity to commercial issues. Somewhat satisfied	Sensitivity to commercial issues. Neither satisfied nor dissatisfied	Sensitivity to commercial issues. Somewhat dissatisfied	Sensitivity to commercial issues. Very dissatisfied	Sensitivity to commercial issues. N/A
Post-mediation follow up (if applicable).	Post-mediation follow up (if applicable). Very satisfied	Post-mediation follow up (if applicable). Somewhat satisfied	Post-mediation follow up (if applicable). Neither satisfied nor dissatisfied	Post-mediation follow up (if applicable). Somewhat dissatisfied	Post-mediation follow up (if applicable). Very dissatisfied	Post-mediation follow up (if applicable). N/A
Overall performance.	Overall performance. Very satisfied	Overall performance. Somewhat satisfied	Overall performance. Neither satisfied nor dissatisfied	Overall performance. Somewhat dissatisfied	Overall performance. Very dissatisfied	Overall performance. N/A

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

N/A

Level of preparation and grasp of issues.

Level of preparation and grasp of issues. Very satisfied

Level of preparation and grasp of issues. Somewhat satisfied

Level of preparation and grasp of issues. Neither satisfied nor dissatisfied

Level of preparation and grasp of issues. Somewhat dissatisfied

Level of preparation and grasp of issues. Very dissatisfied

Level of preparation and grasp of issues. N/A

Pre-mediation contact.

Pre-mediation contact. Very satisfied

Pre-mediation contact. Somewhat satisfied

Pre-mediation contact. Neither satisfied nor dissatisfied

Pre-mediation contact. Somewhat dissatisfied

Pre-mediation contact. Very dissatisfied

Pre-mediation contact. N/A

Level of legal and/or subject expertise.

Level of legal and/or subject expertise. Very satisfied

Level of legal and/or subject expertise. Somewhat satisfied

Level of legal and/or subject expertise. Neither satisfied nor dissatisfied

Level of legal and/or subject expertise. Somewhat dissatisfied

Level of legal and/or subject expertise. Very dissatisfied

Level of legal and/or subject expertise. N/A

Sensitivity to personalities and group relations.

Sensitivity to personalities and group relations. Very satisfied

Sensitivity to personalities and group relations. Somewhat satisfied

Sensitivity to personalities and group relations. Neither satisfied nor dissatisfied

Sensitivity to personalities and group relations. Somewhat dissatisfied

Sensitivity to personalities and group relations. Very dissatisfied

Sensitivity to personalities and group relations. N/A

Sensitivity to commercial issues.

Sensitivity to commercial issues. Very satisfied

Sensitivity to commercial issues. Somewhat satisfied

Sensitivity to commercial issues. Neither satisfied nor dissatisfied

Sensitivity to commercial issues. Somewhat dissatisfied

Sensitivity to commercial issues. Very dissatisfied

Sensitivity to commercial issues. N/A

Post-mediation follow up (if applicable).

Post-mediation follow up (if applicable). Very satisfied

Post-mediation follow up (if applicable). Somewhat satisfied

Post-mediation follow up (if applicable). Neither satisfied nor dissatisfied

Post-mediation follow up (if applicable). Somewhat dissatisfied

Post-mediation follow up (if applicable). Very dissatisfied

Post-mediation follow up (if applicable). N/A

Overall performance.

Overall performance. Very satisfied

Overall performance. Somewhat satisfied

Overall performance. Neither satisfied nor dissatisfied

Overall performance. Somewhat dissatisfied

Overall performance. Very dissatisfied

Overall performance. N/A

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* 8. What did you/your client like about the way the mediator worked with you during the day?

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* 9. Do you have any suggestions for how the mediator might have been more helpful?

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* 10. Why did you choose this mediator?

Available on the day we needed.

They were suggested by the other party

We have used this mediator before

The mediators profession

Their expertise in a specific sector

The information provided in the CEDR profile

Their presence in Who's Who Legal Directory

Their presence in Chambers Legal 500

Other (please specify)

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* 11. Why did you decide to use CEDR? (tick all that apply)

CEDR are named in the contract

CEDR's reputation

I have used CEDR before

The other side asked to use CEDR

I was referred by a colleague

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* 12. Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

What did you like/dislike?

CEDR Mediation Feedback Form

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* 1. Your name

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* 2. Organisation

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* 3. Mediation date

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* 4. Mediation reference number (if known)

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* 5. Mediator name

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* 6. Please provide a score for each question to indicate your level of satisfaction with the mediator.

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* 7. Would you use the same mediator again?

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* 8. What did you/your client like about the way the mediator worked with you during the day?

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* 9. Do you have any suggestions for how the mediator might have been more helpful?

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* 10. Why did you choose this mediator?

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* 11. Why did you decide to use CEDR? (tick all that apply)

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* 12. Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

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* 13. May we use your comments anonymously?

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* 14. Do you have any further comments you wish to make?