CEDR Mediation Feedback Form Survey

Mediation reference number (if known)

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* 4. Mediation reference number (if known)

Mediator name

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* 5. Mediator name

Please provide a score for each question to indicate your level of satisfaction with the mediator.

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* 6. Please provide a score for each question to indicate your level of satisfaction with the mediator.

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied	N/A
Level of preparation and grasp of issues.	Level of preparation and grasp of issues. Very satisfied	Level of preparation and grasp of issues. Somewhat satisfied	Level of preparation and grasp of issues. Neither satisfied nor dissatisfied	Level of preparation and grasp of issues. Somewhat dissatisfied	Level of preparation and grasp of issues. Very dissatisfied	Level of preparation and grasp of issues. N/A
Pre-mediation contact.	Pre-mediation contact. Very satisfied	Pre-mediation contact. Somewhat satisfied	Pre-mediation contact. Neither satisfied nor dissatisfied	Pre-mediation contact. Somewhat dissatisfied	Pre-mediation contact. Very dissatisfied	Pre-mediation contact. N/A
Level of legal and/or subject expertise.	Level of legal and/or subject expertise. Very satisfied	Level of legal and/or subject expertise. Somewhat satisfied	Level of legal and/or subject expertise. Neither satisfied nor dissatisfied	Level of legal and/or subject expertise. Somewhat dissatisfied	Level of legal and/or subject expertise. Very dissatisfied	Level of legal and/or subject expertise. N/A
Sensitivity to personalities and group relations.	Sensitivity to personalities and group relations. Very satisfied	Sensitivity to personalities and group relations. Somewhat satisfied	Sensitivity to personalities and group relations. Neither satisfied nor dissatisfied	Sensitivity to personalities and group relations. Somewhat dissatisfied	Sensitivity to personalities and group relations. Very dissatisfied	Sensitivity to personalities and group relations. N/A
Sensitivity to commercial issues.	Sensitivity to commercial issues. Very satisfied	Sensitivity to commercial issues. Somewhat satisfied	Sensitivity to commercial issues. Neither satisfied nor dissatisfied	Sensitivity to commercial issues. Somewhat dissatisfied	Sensitivity to commercial issues. Very dissatisfied	Sensitivity to commercial issues. N/A
Post-mediation follow up (if applicable).	Post-mediation follow up (if applicable). Very satisfied	Post-mediation follow up (if applicable). Somewhat satisfied	Post-mediation follow up (if applicable). Neither satisfied nor dissatisfied	Post-mediation follow up (if applicable). Somewhat dissatisfied	Post-mediation follow up (if applicable). Very dissatisfied	Post-mediation follow up (if applicable). N/A
Overall performance.	Overall performance. Very satisfied	Overall performance. Somewhat satisfied	Overall performance. Neither satisfied nor dissatisfied	Overall performance. Somewhat dissatisfied	Overall performance. Very dissatisfied	Overall performance. N/A

Would you use the same mediator again?

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* 7. Would you use the same mediator again?

Yes

What did you/your client like about the way the mediator worked with you during the day?

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* 8. What did you/your client like about the way the mediator worked with you during the day?

Do you have any suggestions for how the mediator might have been more helpful?

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* 9. Do you have any suggestions for how the mediator might have been more helpful?

Why did you choose this mediator?

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* 10. Why did you choose this mediator?

Available on the day we needed.

They were suggested by the other party

We have used this mediator before

The mediators profession

Their expertise in a specific sector

The information provided in the CEDR profile

Their presence in Who's Who Legal Directory

Their presence in Chambers Legal 500

Other (please specify)

Why did you decide to use CEDR? (tick all that apply)

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* 11. Why did you decide to use CEDR? (tick all that apply)

CEDR are named in the contract

CEDR's reputation

I have used CEDR before

The other side asked to use CEDR

I was referred by a colleague

Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

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* 12. Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

What did you like/dislike?

May we use your comments anonymously?

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* 13. May we use your comments anonymously?

Do you have any further comments you wish to make?

CEDR Mediation Feedback Form

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* 1. Your name

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* 2. Organisation

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* 3. Mediation date

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* 4. Mediation reference number (if known)

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* 5. Mediator name

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* 6. Please provide a score for each question to indicate your level of satisfaction with the mediator.

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* 7. Would you use the same mediator again?

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* 8. What did you/your client like about the way the mediator worked with you during the day?

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* 9. Do you have any suggestions for how the mediator might have been more helpful?

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* 10. Why did you choose this mediator?

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* 11. Why did you decide to use CEDR? (tick all that apply)

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* 12. Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

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* 13. May we use your comments anonymously?

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* 14. Do you have any further comments you wish to make?