Thank you for asking CEDR to provide you with mediation services.

We are committed to securing impartial feedback from clients and their advisers in order to maintain the highest possible standards in the field of mediation. Your feedback will be analysed and used anonymously to improve our service, assess the performance of our mediators and identify any training needs. 

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* 1. Your name

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* 2. Organisation

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* 3. Mediation date

Date

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* 4. Mediation reference number (if known)

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* 6. Please provide a score for each question to indicate your level of satisfaction with the mediator.

  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied N/A
Level of preparation and grasp of issues.
Pre-mediation contact.
Level of  legal and/or subject expertise.
Sensitivity to personalities and group relations.
Sensitivity to commercial issues.
Post-mediation follow up (if applicable).
Overall performance.

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* 7. Would you use the same mediator again?

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* 8. What did you/your client like about the way the mediator worked with you during the day?

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* 9. Do you have any suggestions for how the mediator might have been more helpful?

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* 10. Why did you choose this mediator?

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* 11. Why did you decide to use CEDR? (tick all that apply)

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* 12. Overall, how satisfied or dissatisfied were you with service provided by the CEDR Client Advisor?

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* 14. Do you have any further comments you wish to make?

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