Customer Service Survey

Question Title

* 1. Which part of the CRA did you contact?

Enforcement

Licensing (Adult-Use, Medical, Hemp Processor-Handlers)

Medical Marijuana Program (Patients/Caregivers)

Question Title

* 2. How would you rate your experience navigating the phone prompt to reach a live representative?

Extremely satisfied

Very satisfied

Moderately satisfied

Slightly satisfied

Not at all satisfied

Question Title

* 3. How would you rate the customer service you received based on your most recent call?

Extremely satisfied

Very satisfied

Moderately satisfied

Slightly satisfied

Not at all satisfied

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* 4. Would you agree the customer service representative's manner was positive and helpful?

Strongly agree

Agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Disagree

Strongly disagree

Question Title

* 5. Would you have confidence calling the CRA for future questions or concerns?

Strongly agree

Agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Disagree

Strongly disagree

Question Title

* 6. If you are able, please provide the name of the customer service representative(s) who assisted you.

Question Title

* 7. Please use this area to share any comments you would like the CRA leadership to consider when making improvements to the customer service provided by the CRA.