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* 1. Which part of the CRA did you contact?

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* 2. How would you rate your experience navigating the phone prompt to reach a live representative?

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* 3. How would you rate the customer service you received based on your most recent call?

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* 4. Would you agree the customer service representative's manner was positive and helpful?

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* 5. Would you have confidence calling the CRA for future questions or concerns?

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* 6. If you are able, please provide the name of the customer service representative(s) who assisted you.

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* 7. Please use this area to share any comments you would like the CRA leadership to consider when making improvements to the customer service provided by the CRA.

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