Chain Reaction Delivery Survey

Thanks so much for opening this survey. We really appreciate your feedback and would love to hear from you about your thoughts about different courier and delivery options.

Question Title

* 1. First of all, where in the UK do you receive your Chain Reaction deliveries?

Scotland

Northern Ireland

Wales

South East England

South West England

London

East of England

East Midlands

West Midlands

Yorkshire and the Humber

North East England

North West England

Question Title

* 2. How likely would you be to use the following delivery services if we were to offer them:

	Not at all likely	Somewhat unlikely	Neither likely nor unlikely	Somewhat likely	Very likely
Specified day delivery (you choose the day)	Specified day delivery (you choose the day) Not at all likely	Specified day delivery (you choose the day) Somewhat unlikely	Specified day delivery (you choose the day) Neither likely nor unlikely	Specified day delivery (you choose the day) Somewhat likely	Specified day delivery (you choose the day) Very likely
Same day delivery	Same day delivery Not at all likely	Same day delivery Somewhat unlikely	Same day delivery Neither likely nor unlikely	Same day delivery Somewhat likely	Same day delivery Very likely
Next day click & collect	Next day click & collect Not at all likely	Next day click & collect Somewhat unlikely	Next day click & collect Neither likely nor unlikely	Next day click & collect Somewhat likely	Next day click & collect Very likely
Next day bike delivery (if buying a bike)	Next day bike delivery (if buying a bike) Not at all likely	Next day bike delivery (if buying a bike) Somewhat unlikely	Next day bike delivery (if buying a bike) Neither likely nor unlikely	Next day bike delivery (if buying a bike) Somewhat likely	Next day bike delivery (if buying a bike) Very likely
Collected returns (if you want to return something, the courier picks it up from you directly)	Collected returns (if you want to return something, the courier picks it up from you directly) Not at all likely	Collected returns (if you want to return something, the courier picks it up from you directly) Somewhat unlikely	Collected returns (if you want to return something, the courier picks it up from you directly) Neither likely nor unlikely	Collected returns (if you want to return something, the courier picks it up from you directly) Somewhat likely	Collected returns (if you want to return something, the courier picks it up from you directly) Very likely
Premium bike delivery (bike comes fully assembled, and we take any packaging away)	Premium bike delivery (bike comes fully assembled, and we take any packaging away) Not at all likely	Premium bike delivery (bike comes fully assembled, and we take any packaging away) Somewhat unlikely	Premium bike delivery (bike comes fully assembled, and we take any packaging away) Neither likely nor unlikely	Premium bike delivery (bike comes fully assembled, and we take any packaging away) Somewhat likely	Premium bike delivery (bike comes fully assembled, and we take any packaging away) Very likely
Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns)	Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns) Not at all likely	Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns) Somewhat unlikely	Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns) Neither likely nor unlikely	Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns) Somewhat likely	Delivery and returns subscription (e.g. £15 per year for unlimited next day delivery and returns) Very likely
Specified delivery window (e.g. 2-hour slot)	Specified delivery window (e.g. 2-hour slot) Not at all likely	Specified delivery window (e.g. 2-hour slot) Somewhat unlikely	Specified delivery window (e.g. 2-hour slot) Neither likely nor unlikely	Specified delivery window (e.g. 2-hour slot) Somewhat likely	Specified delivery window (e.g. 2-hour slot) Very likely

Question Title

* 3. Are there any other delivery services you'd be interested in us offering?

Question Title

* 4. How would you rate your satisfaction with the following delivery companies? (not just from orders with us)

	Very dissatisfied	Somewhat dissatisfied	No strong feelings	Somewhat satisfied	Very satisfied	N/A - no recent experience
EVRi	EVRi Very dissatisfied	EVRi Somewhat dissatisfied	EVRi No strong feelings	EVRi Somewhat satisfied	EVRi Very satisfied	EVRi N/A - no recent experience
DPD	DPD Very dissatisfied	DPD Somewhat dissatisfied	DPD No strong feelings	DPD Somewhat satisfied	DPD Very satisfied	DPD N/A - no recent experience
DHL	DHL Very dissatisfied	DHL Somewhat dissatisfied	DHL No strong feelings	DHL Somewhat satisfied	DHL Very satisfied	DHL N/A - no recent experience
Yodel	Yodel Very dissatisfied	Yodel Somewhat dissatisfied	Yodel No strong feelings	Yodel Somewhat satisfied	Yodel Very satisfied	Yodel N/A - no recent experience
Royal Mail (parcels)	Royal Mail (parcels) Very dissatisfied	Royal Mail (parcels) Somewhat dissatisfied	Royal Mail (parcels) No strong feelings	Royal Mail (parcels) Somewhat satisfied	Royal Mail (parcels) Very satisfied	Royal Mail (parcels) N/A - no recent experience
Parcelforce	Parcelforce Very dissatisfied	Parcelforce Somewhat dissatisfied	Parcelforce No strong feelings	Parcelforce Somewhat satisfied	Parcelforce Very satisfied	Parcelforce N/A - no recent experience

Question Title

* 5. Please rank the following elements of delivery by their importance to you (1 = most important, 4 = least).

Click on the arrows, or drag the boxes to re-order the different elements.

Question Title

* 6. How strongly do you agree with the following statement: The courier company a retailer uses will affect my decision to buy from them

Strongly agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Strongly disagree

...and that's it, thanks for sharing your thoughts!

Chain Reaction Delivery Survey

Question Title

* 1. First of all, where in the UK do you receive your Chain Reaction deliveries?

Question Title

* 2. How likely would you be to use the following delivery services if we were to offer them:

Question Title

* 3. Are there any other delivery services you'd be interested in us offering?

Question Title

* 4. How would you rate your satisfaction with the following delivery companies? (not just from orders with us)

Question Title

* 5. Please rank the following elements of delivery by their importance to you (1 = most important, 4 = least).Click on the arrows, or drag the boxes to re-order the different elements.

Question Title

* 6. How strongly do you agree with the following statement: The courier company a retailer uses will affect my decision to buy from them

* 5. Please rank the following elements of delivery by their importance to you (1 = most important, 4 = least).

Click on the arrows, or drag the boxes to re-order the different elements.