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Customer Service Feedback Survey 2026

Introduction

We would like to know how you found our customer service in your most recent interaction with the council.

We have a customer promise that lets you know how we expect everyone at Portsmouth City Council to treat our customers, so you can hold us to account.
Our promise to our customers

Our customer promise sets out our commitment to providing the best possible customer service.

Our customer promise is:
  • we will listen to you
  • we will try our best to resolve your enquiry quickly and if we can’t, we’ll pass it to the right place and tell you what is happening
  • we will do what we say we are going to do
  • we will be polite, helpful, and respectful
  • we will explain things clearly in a way that is easy to understand
  • we will take the needs of individual customers into account, and adapt our approach to meet your needs


Our customer promise is based on feedback from our customers about what is most important to you. We'd like to know how well you think we lived up to the customer promise in our most recent contact with you, so we can learn and improve.

This survey is anonymous and takes 3–5 minutes.
Portsmouth City Council is the Data Controller of any personal data you provide in connection with this survey. It will only be used for the purpose of analysing the results and improving related services and will not be shared with any other organisations in a way that would identify you. For further details of how the council collects and uses personal data, please see our full Data Protection Privacy Notice .

This survey uses software supplied by SurveyMonkey. For full details of how SurveyMonkey complies with the UK General Data Protection Regulation, please see their website and their Privacy Notice
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