Welcome to Strativity Group’s CXM Maturity Assessment

Strativity Group has developed the CXM Maturity Assessment tool as a quick and highly effective way to evaluate where you place your organization on the customer experience journey.

The assessment will take less than 10 minutes to complete and you will receive your individual report via email within one week of completing the assessment.

The assessment evaluates your organizations progress on the Customer Experience journey across the five core Customer Experience components:

• Customer Component
• Employee Component
• Strategy Component
• Measurement Component
• Organization Component

The assessment report will identify into which one of the six phases your organization is placed:

Question Title

In addition, your individual report will contain your alignment scores on the five (5) core Customer Experience components and high-level next steps required to progress to the next maturity phase.