Office of Pensions

Customer Service Survey

In a continuing effort to provide the best possible customer service, your honest response is requested. Please take time to fill out the following confidential questionnaire.

All comments are welcome.

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* 1. While preparing for retirement, did you attend a group counseling session or workshop?

Yes

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* 2. While preparing for retirement, did you request an estimate from the Office of Pensions?

Yes

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* 3. While preparing for retirement, did you visit the Office of Pensions website, www.delawarepensions.com?

Yes

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* 4. If you answered yes to visiting the Pensions' website:

	1- Least helpful	2	3- Somewhat helpful	4	5- Most helpful
How helpful did you find the website navigation?	How helpful did you find the website navigation? 1- Least helpful	How helpful did you find the website navigation? 2	How helpful did you find the website navigation? 3- Somewhat helpful	How helpful did you find the website navigation? 4	How helpful did you find the website navigation? 5- Most helpful
How helpful did you find the website information?	How helpful did you find the website information? 1- Least helpful	How helpful did you find the website information? 2	How helpful did you find the website information? 3- Somewhat helpful	How helpful did you find the website information? 4	How helpful did you find the website information? 5- Most helpful

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* 5. Have you contacted or visited the Office of Pensions?

Yes

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* 6. If you answered yes, how?

Telephone

In person

Other

Other (please specify)

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* 7. If you answered yes to contacting the Pensions Office, how was your customer service experience?

Least helpful

Somewhat helpful

Most helpful

Additional Comments:

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* 8. Please answer the following questions with 1 being least helpful and 5 being most helpful .

	1- Least helpful	2	3- Somewhat helpful	4	5- Most helpful
While actively employed, how helpful did you find the Employee Comprehensive Annual Statement?	While actively employed, how helpful did you find the Employee Comprehensive Annual Statement? 1- Least helpful	While actively employed, how helpful did you find the Employee Comprehensive Annual Statement? 2	While actively employed, how helpful did you find the Employee Comprehensive Annual Statement? 3- Somewhat helpful	While actively employed, how helpful did you find the Employee Comprehensive Annual Statement? 4	While actively employed, how helpful did you find the Employee Comprehensive Annual Statement? 5- Most helpful
While preparing for retirement, how helpful was your Employer’s Human Resource Representative?	While preparing for retirement, how helpful was your Employer’s Human Resource Representative? 1- Least helpful	While preparing for retirement, how helpful was your Employer’s Human Resource Representative? 2	While preparing for retirement, how helpful was your Employer’s Human Resource Representative? 3- Somewhat helpful	While preparing for retirement, how helpful was your Employer’s Human Resource Representative? 4	While preparing for retirement, how helpful was your Employer’s Human Resource Representative? 5- Most helpful

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* 9. On a scale of 1 through 5, while preparing for retirement, how well were you notified of retirement options, counseling sessions and workshops by the Office of Pensions?

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* 10. What additional actions could the Office of Pensions have taken to improve the retirement process?

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* 11. What additional suggestions do you have, if any, regarding the State of Delaware retirement process?

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* 12. Name and Contact information (optional)

First Name

Last Name

Phone number

Email address