Office of Pensions

Customer Service Survey

In a continuing effort to provide the best possible customer service, your honest response is requested. Please take time to fill out the following confidential questionnaire.

All comments are welcome.

1.While preparing for retirement, did you attend a group counseling session or workshop?

Yes

2.While preparing for retirement, did you request an estimate from the Office of Pensions?

Yes

3.While preparing for retirement, did you visit the Office of Pensions website, www.delawarepensions.com?

Yes

4.If you answered yes to visiting the Pensions' website:

1- Least helpful

3- Somewhat helpful

5- Most helpful

How helpful did you find the website navigation?

1- Least helpful

3- Somewhat helpful

5- Most helpful

How helpful did you find the website information?

1- Least helpful

3- Somewhat helpful

5- Most helpful

5.Have you contacted or visited the Office of Pensions?

Yes

6.If you answered yes, how?

Telephone

In person

Other

Other (please specify)

7.If you answered yes to contacting the Pensions Office, how was your customer service experience?

Least helpful

Somewhat helpful

Most helpful

Additional Comments:

8.Please answer the following questions with 1 being least helpful and 5 being most helpful .

1- Least helpful

3- Somewhat helpful

5- Most helpful

While actively employed, how helpful did you find the Employee Comprehensive Annual Statement?

1- Least helpful

3- Somewhat helpful

5- Most helpful

While preparing for retirement, how helpful was your Employer’s Human Resource Representative?

1- Least helpful

3- Somewhat helpful

5- Most helpful

9.On a scale of 1 through 5, while preparing for retirement, how well were you notified of retirement options, counseling sessions and workshops by the Office of Pensions?

10.What additional actions could the Office of Pensions have taken to improve the retirement process?

11.What additional suggestions do you have, if any, regarding the State of Delaware retirement process?

12.Name and Contact information (optional)

First Name

Last Name

Phone number

Email address

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