Customer Service Survey

In a continuing effort to provide the best possible customer service, your honest response is requested. Please take time to fill out the following confidential questionnaire.

All comments are welcome.

* 1. While preparing for retirement, did you attend a group counseling session or workshop?

* 2. While preparing for retirement, did you request an estimate from the Office of Pensions?

* 3. While preparing for retirement, did you visit the Office of Pensions website, www.delawarepensions.com?

* 4. If you answered yes to visiting the Pensions' website:

  1- Least helpful 2 3- Somewhat helpful 4 5- Most helpful
How helpful did you find the website navigation?
How helpful did you find the website information?

* 5. Have you contacted or visited the Office of Pensions?

* 6. If you answered yes, how?

* 7. If you answered yes to contacting the Pensions Office, how was your customer service experience?

* 8. Please answer the following questions with 1 being least helpful and 5 being most helpful .

  1- Least helpful 2 3- Somewhat helpful 4 5- Most helpful
While actively employed, how helpful did you find the Employee Comprehensive Annual Statement?
While preparing for retirement, how helpful was your Employer’s Human Resource Representative?

* 10. What additional actions could the Office of Pensions have taken to improve the retirement process?

* 11. What additional suggestions do you have, if any, regarding the State of Delaware retirement process?

* 12. Name and Contact information (optional)

T