As part of the Ministry of Human Resources and Emiratisation efforts to improve their services and establish a distinguished relation with all concerned groups, this survey is implemented to identify the opinions of the community and determine their needs and requirements regarding digital communication. Your response will have the greatest role in supporting the efforts of the Ministry and Human Resources and Emiratisation in implementing continuous improvement initiatives.



Note: The information contained in the survey is protected by information confidentiality rights and will only be used for learning and performance improvement purpose.

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* Nationality

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* Gender

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* Age Group

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* Marital Status

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* Emirate

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* Who has special needs?

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* Academic qualification

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* What is the preferred channel to provide the service?

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* What are the preferred channels to follow the ministry’s news and services through it (more than one option can be chosen)

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* What are the social media accounts of government agencies in the United Arab Emirates that you follow up frequently?

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* What are your suggestions for developing social media of the Ministry of Human Resources and Emiratisation?

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* What are your suggestions for developing the official website of the Ministry of Human Resources and Emiratisation?

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* Satisfaction Survey

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied None Applicable
The website of the ministry is easy to navigate
The website of the ministry is characterized by an attractive design
The information published on the website is updated
How happy are you with the availability of the Ministry's decisions on the website
The extent of your knowledge about the Ministry's initiatives in supporting employers available on the website
The extent of your knowledge about the Ministry's initiatives in supporting workers in the private sector available on the website
The extent of your knowledge about the services provided through the website
Efficiency and effectiveness of the services provided on the website
The extent of your satisfaction with the availability of services requirements and clarity of their standards
The required services or information can be accessed with a maximum of 3 clicks
Services can be completely terminated via the website alone
The speed of the ministry's response to the correspondence and inquiries received from you via the website
How satisfied are you with the instant chat service
Clarity and diversity of communication channels on the website
Confidence in dealing with the website of the Ministry of Human Resources and Emiratisation
In general, how happy are you using the website of the Ministry of Human Resources and Emiratisation

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* Happiness Survey

  Extremely happy Happy Neutral Unhappy Extremely unhappy None Applicable
How well you know about the Ministry's social media channels
The Ministry's social media accounts have an attractive design
The ministry publishes all the information that the public needs on its accounts, such as decisions, services ... etc?
The content published on the Ministry's accounts is characterized by accuracy and clarity
The Ministry of Human Resources and Emiratisation publishes to its followers the latest news and developments
How happy are you with the availability of the Ministry's decisions on social media channels
The extent of your knowledge about the Ministry's initiatives in support of employers available on social media channels
The extent of your knowledge about the Ministry's initiatives in supporting private sector workers available on social media channels
Confidence in dealing with the social media accounts of the Ministry of Human Resources and Emiratisation
The speed of the Ministry's response to the correspondence and inquiries received by you through social media channels
The extent of your knowledge about the digital channels to provide the Ministry's services
In general, how happy are you with the Ministry of Human Resources and Emiratisation's social media channels?

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* Any notes or suggestions that you would like to add

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