Customer Advocate - ACCESS LINK Customer Experience Survey

NJ TRANSIT wants to make your ride better, and I need your feedback. The Governor has asked NJ TRANSIT to take quick action to improve the rider experience. Your input will help guide these improvements.

This survey takes about 5 minutes.

Customers who complete the survey may opt to enter a drawing to win a $100 EZ Wallet Fare Credit.

The survey is only open through Monday April 6, 2026, so please take it soon. Thank you for helping us improve service for all riders.

Your Usual NJ TRANSIT ACCESS LINK Trip

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* 1. In what Access Link Region/County have you most frequently traveled in the last six months?

Region 2: Counties of Burlington, Camden, Cumberland, Gloucester and Salem

Region 3: Counties of Atlantic, Cape May and southern Ocean

Region 4: Counties of Mercer, Monmouth, Middlesex and northern Ocean

Region 5: Counties of Essex, Morris, Somerset, Union and western Hudson

Region 6: Counties of Bergen, Passaic and eastern Hudson

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* 2. When do you typically travel on NJ TRANSIT ACCESS LINK?

Weekdays Peak (6 AM – 10 AM & 4 PM – 7 PM)

Weekdays Off-peak (All other times)

Weekends

Service Attributes

In this section, please rate your experience with the customer service attributes listed below on a scale from 1 to 4, where: 4 = Very Satisfied, 1 = Very Dissatisfied, and N/A = Not Applicable.

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* 3. Please rate your satisfaction with the following Cleanliness and Conditions attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any options that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Cleanliness –Bus	Cleanliness –Bus 1-Very Dissatisfied	Cleanliness –Bus 2	Cleanliness –Bus 3	Cleanliness –Bus 4-Very Satisfied	Cleanliness –Bus N/A
Comfort – Bus	Comfort – Bus 1-Very Dissatisfied	Comfort – Bus 2	Comfort – Bus 3	Comfort – Bus 4-Very Satisfied	Comfort – Bus N/A
Cleanliness –Car	Cleanliness –Car 1-Very Dissatisfied	Cleanliness –Car 2	Cleanliness –Car 3	Cleanliness –Car 4-Very Satisfied	Cleanliness –Car N/A
Comfort – Car	Comfort – Car 1-Very Dissatisfied	Comfort – Car 2	Comfort – Car 3	Comfort – Car 4-Very Satisfied	Comfort – Car N/A

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* 4. Please rate your satisfaction with the following Boarding/Alighting Assistance of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Boarding/alighting assistance	Boarding/alighting assistance 1-Very Dissatisfied	Boarding/alighting assistance 2	Boarding/alighting assistance 3	Boarding/alighting assistance 4-Very Satisfied	Boarding/alighting assistance N/A

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* 5. Please rate your satisfaction with the following Safety and Security attributes of the NJ TRANSIT ACCESS LINK service you use most frequently.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Cameras on board	Cameras on board 1-Very Dissatisfied	Cameras on board 2	Cameras on board 3	Cameras on board 4-Very Satisfied	Cameras on board N/A

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* 6. Please rate your satisfaction with the following Digital Experience and Real‑Time Information attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
AccessLink Website	AccessLink Website 1-Very Dissatisfied	AccessLink Website 2	AccessLink Website 3	AccessLink Website 4-Very Satisfied	AccessLink Website N/A
AccessLink Mobile App	AccessLink Mobile App 1-Very Dissatisfied	AccessLink Mobile App 2	AccessLink Mobile App 3	AccessLink Mobile App 4-Very Satisfied	AccessLink Mobile App N/A
Request a ride feature	Request a ride feature 1-Very Dissatisfied	Request a ride feature 2	Request a ride feature 3	Request a ride feature 4-Very Satisfied	Request a ride feature N/A
Vehicle tracking feature	Vehicle tracking feature 1-Very Dissatisfied	Vehicle tracking feature 2	Vehicle tracking feature 3	Vehicle tracking feature 4-Very Satisfied	Vehicle tracking feature N/A
Information by text	Information by text 1-Very Dissatisfied	Information by text 2	Information by text 3	Information by text 4-Very Satisfied	Information by text N/A
Reminders by phone calls	Reminders by phone calls 1-Very Dissatisfied	Reminders by phone calls 2	Reminders by phone calls 3	Reminders by phone calls 4-Very Satisfied	Reminders by phone calls N/A

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* 7. Please rate your satisfaction with the following Announcements attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Operator Announcements	Operator Announcements 1-Very Dissatisfied	Operator Announcements 2	Operator Announcements 3	Operator Announcements 4-Very Satisfied	Operator Announcements N/A

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* 8. Thinking back to a recent trip on NJ TRANSIT, what is one thing that we could do to improve your travel experience?

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* 9. What is your home zip code?

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* 10. Are you . . . ?

Female or Woman

Male or Man

Non-binary or Gender Fluid

Prefer not to answer

Prefer to self-describe

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* 11. What is your age?

17 years and under

18 - 24 years

25 - 34 years

35 - 44 years

45 - 54 years

55 - 64 years

65 years and over

Prefer not to answer

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* 12. Are you of Spanish/Hispanic/Latino origin?

No, not of Hispanic, Latino, or Spanish Origin

Yes, Mexican, Mexican American, Chicano

Yes, Puerto Rican

Yes, Cuban

Prefer not to answer

Yes, another Hispanic, Latino, or Spanish origin (e.g. Argentinean, Colombian, Dominican, Nicaraguan, Salvadoran, Spaniard). Please specify.

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* 13. What is your Race?

White

Black or African American

Asian or Pacific Islander

American Indian or Alaska Native

Mixed Race

Prefer not to answer

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* 14. Do you have a disability that makes it difficult for you to use NJ TRANSIT Bus, Rail, or Light Rail services? (Select all that apply)

Yes, a disability affecting my vision (blind or low vision)

Yes, a disability affecting my hearing (deaf or difficulty hearing)

Yes, a disability affecting my mobility (difficulty walking or using stairs)

Yes, a disability not listed above

Prefer not to answer

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* 15. How long have you been riding the NJ TRANSIT Access Linkl?

1st time customer

Less than 1 year

1 to 2 years

3 to 5 years

6 to 10 years

11 to 19 years

20 years or more

1st time customer

Less than 1 year

1 to 2 years

3 to 5 years

6 to 10 years

11 to 19 years

20 years or more

EZ Wallet Fare Credit Drawing Entry

Customers who complete the survey may opt to enter a drawing to win a $100 EZ Wallet Fare Credit.

To participate, please provide your name, phone number, and email address. This information will be used solely to contact the selected winners.

Customer Advocate - ACCESS LINK Customer Experience Survey - Spring 2026

Question Title

* 1. In what Access Link Region/County have you most frequently traveled in the last six months?

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* 2. When do you typically travel on NJ TRANSIT ACCESS LINK?

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* 3. Please rate your satisfaction with the following Cleanliness and Conditions attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any options that you don't use.

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* 4. Please rate your satisfaction with the following Boarding/Alighting Assistance of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

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* 5. Please rate your satisfaction with the following Safety and Security attributes of the NJ TRANSIT ACCESS LINK service you use most frequently.

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* 6. Please rate your satisfaction with the following Digital Experience and Real‑Time Information attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

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* 7. Please rate your satisfaction with the following Announcements attributes of the NJ TRANSIT ACCESS LINK service you use most frequently. Select N/A for any that you don't use.

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* 8. Thinking back to a recent trip on NJ TRANSIT, what is one thing that we could do to improve your travel experience?

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* 9. What is your home zip code?

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* 10. Are you . . . ?

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* 11. What is your age?

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* 12. Are you of Spanish/Hispanic/Latino origin?

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* 13. What is your Race?

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* 14. Do you have a disability that makes it difficult for you to use NJ TRANSIT Bus, Rail, or Light Rail services? (Select all that apply)

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* 15. How long have you been riding the NJ TRANSIT Access Linkl?

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* 16. Name

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* 17. Email Address

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* 18. Phone Number