Customer Advocate - RAIL Customer Experience Survey

NJ TRANSIT wants to make your ride better, and I need your feedback. The Governor has asked NJ TRANSIT to take quick action to improve the rider experience. Your input will help guide these improvements.

This survey takes about 5 minutes.

Customers who complete the survey may opt to enter a drawing to win one of two monthly transit passes.

The survey is only open through Monday April 6, 2026, so please take it soon. Thank you for helping us improve service for all riders.

Your Usual NJ TRANSIT TRAIN Trip

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* 1. What NJ TRANSIT TRAIN Line have you taken most often in the last six months?

Northeast Corridor

North Jersey Coast

Raritan Valley

Morris & Essex

Main-Bergen County/Port Jervis

Montclair-Boonton

Pascack Valley

Atlantic City

Don't Know

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* 2. At what station do you . . . ?

Board the Train

Exit the Train

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* 3. When do you typically travel on NJ TRANSIT TRAINS?

Weekdays Peak (6 AM – 10 AM & 4 PM – 7 PM)

Weekdays Off-peak (All other times)

Weekends

Service Attributes

In this section, please rate your experience with the customer service attributes listed below on a scale from 1 to 4, where: 4 = Very Satisfied, 1 = Very Dissatisfied, and N/A = Not Applicable.

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* 4. Please rate your satisfaction with the following Cleanliness and Conditions attributes of the NJ TRANSIT TRAIN service you use most frequently.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Cleanliness – Stations	Cleanliness – Stations 1-Very Dissatisfied	Cleanliness – Stations 2	Cleanliness – Stations 3	Cleanliness – Stations 4-Very Satisfied	Cleanliness – Stations N/A
Cleanliness – Onboard	Cleanliness – Onboard 1-Very Dissatisfied	Cleanliness – Onboard 2	Cleanliness – Onboard 3	Cleanliness – Onboard 4-Very Satisfied	Cleanliness – Onboard N/A
Conditions (other than cleanliness) – Stations	Conditions (other than cleanliness) – Stations 1-Very Dissatisfied	Conditions (other than cleanliness) – Stations 2	Conditions (other than cleanliness) – Stations 3	Conditions (other than cleanliness) – Stations 4-Very Satisfied	Conditions (other than cleanliness) – Stations N/A
Conditions (other than cleanliness) – Onboard	Conditions (other than cleanliness) – Onboard 1-Very Dissatisfied	Conditions (other than cleanliness) – Onboard 2	Conditions (other than cleanliness) – Onboard 3	Conditions (other than cleanliness) – Onboard 4-Very Satisfied	Conditions (other than cleanliness) – Onboard N/A
Comfort Stations	Comfort Stations 1-Very Dissatisfied	Comfort Stations 2	Comfort Stations 3	Comfort Stations 4-Very Satisfied	Comfort Stations N/A
Comfort Onboard	Comfort Onboard 1-Very Dissatisfied	Comfort Onboard 2	Comfort Onboard 3	Comfort Onboard 4-Very Satisfied	Comfort Onboard N/A

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* 5. Please rate your satisfaction with the following Boarding Stop Accessibility Features of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Stairs	Stairs 1-Very Dissatisfied	Stairs 2	Stairs 3	Stairs 4-Very Satisfied	Stairs N/A
Escalators	Escalators 1-Very Dissatisfied	Escalators 2	Escalators 3	Escalators 4-Very Satisfied	Escalators N/A
Elevators	Elevators 1-Very Dissatisfied	Elevators 2	Elevators 3	Elevators 4-Very Satisfied	Elevators N/A
Signage & Wayfinding	Signage & Wayfinding 1-Very Dissatisfied	Signage & Wayfinding 2	Signage & Wayfinding 3	Signage & Wayfinding 4-Very Satisfied	Signage & Wayfinding N/A
Seating	Seating 1-Very Dissatisfied	Seating 2	Seating 3	Seating 4-Very Satisfied	Seating N/A

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* 6. Please rate your satisfaction with the following Safety and Security attributes of the NJ TRANSIT TRAIN service you use most frequently.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Lighting	Lighting 1-Very Dissatisfied	Lighting 2	Lighting 3	Lighting 4-Very Satisfied	Lighting N/A
Cameras	Cameras 1-Very Dissatisfied	Cameras 2	Cameras 3	Cameras 4-Very Satisfied	Cameras N/A
Law Enforcement Presence	Law Enforcement Presence 1-Very Dissatisfied	Law Enforcement Presence 2	Law Enforcement Presence 3	Law Enforcement Presence 4-Very Satisfied	Law Enforcement Presence N/A

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* 7. Please rate your satisfaction with the following Digital Experience and Real‑Time Information attributes of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
NJ TRANSIT Website	NJ TRANSIT Website 1-Very Dissatisfied	NJ TRANSIT Website 2	NJ TRANSIT Website 3	NJ TRANSIT Website 4-Very Satisfied	NJ TRANSIT Website N/A
NJ TRANSIT Mobile App	NJ TRANSIT Mobile App 1-Very Dissatisfied	NJ TRANSIT Mobile App 2	NJ TRANSIT Mobile App 3	NJ TRANSIT Mobile App 4-Very Satisfied	NJ TRANSIT Mobile App N/A
Website (DepartureVision)	Website (DepartureVision) 1-Very Dissatisfied	Website (DepartureVision) 2	Website (DepartureVision) 3	Website (DepartureVision) 4-Very Satisfied	Website (DepartureVision) N/A
Mobile App (DepartureVision)	Mobile App (DepartureVision) 1-Very Dissatisfied	Mobile App (DepartureVision) 2	Mobile App (DepartureVision) 3	Mobile App (DepartureVision) 4-Very Satisfied	Mobile App (DepartureVision) N/A

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* 8. Please rate your satisfaction with the following Announcements and Passenger Information attributes of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

	1-Very Dissatisfied	2	3	4-Very Satisfied	N/A
Station Announcements	Station Announcements 1-Very Dissatisfied	Station Announcements 2	Station Announcements 3	Station Announcements 4-Very Satisfied	Station Announcements N/A
Onboard Announcements	Onboard Announcements 1-Very Dissatisfied	Onboard Announcements 2	Onboard Announcements 3	Onboard Announcements 4-Very Satisfied	Onboard Announcements N/A
Service Disruption Announcements	Service Disruption Announcements 1-Very Dissatisfied	Service Disruption Announcements 2	Service Disruption Announcements 3	Service Disruption Announcements 4-Very Satisfied	Service Disruption Announcements N/A
MyTransit Email Alerts	MyTransit Email Alerts 1-Very Dissatisfied	MyTransit Email Alerts 2	MyTransit Email Alerts 3	MyTransit Email Alerts 4-Very Satisfied	MyTransit Email Alerts N/A
Mobile Alerts	Mobile Alerts 1-Very Dissatisfied	Mobile Alerts 2	Mobile Alerts 3	Mobile Alerts 4-Very Satisfied	Mobile Alerts N/A
Text Alerts	Text Alerts 1-Very Dissatisfied	Text Alerts 2	Text Alerts 3	Text Alerts 4-Very Satisfied	Text Alerts N/A
X (formerly Twitter) Feeds	X (formerly Twitter) Feeds 1-Very Dissatisfied	X (formerly Twitter) Feeds 2	X (formerly Twitter) Feeds 3	X (formerly Twitter) Feeds 4-Very Satisfied	X (formerly Twitter) Feeds N/A

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* 9. Thinking back to a recent trip on NJ TRANSIT, what is one thing that we could do to improve your travel experience?

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* 10. What is your home zip code?

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* 11. Are you . . . ?

Female or Woman

Male or Man

Non-binary or Gender Fluid

Prefer not to answer

Prefer to self-describe

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* 12. What is your age?

17 years and under

18 - 24 years

25 - 34 years

35 - 44 years

45 - 54 years

55 - 64 years

65 years and over

Prefer not to answer

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* 13. Are you of Spanish/Hispanic/Latino origin?

No, not of Hispanic, Latino, or Spanish Origin

Yes, Mexican, Mexican American, Chicano

Yes, Puerto Rican

Yes, Cuban

Prefer not to answer

Yes, another Hispanic, Latino, or Spanish origin (e.g. Argentinean, Colombian, Dominican, Nicaraguan, Salvadoran, Spaniard). Please specify.

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* 14. What is your Race?

White

Black or African American

Asian or Pacific Islander

American Indian or Alaska Native

Mixed Race

Prefer not to answer

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* 15. Do you have a disability that makes it difficult for you to use the train? (Select all that apply)

Yes, a disability affecting my vision (blind or low vision)

Yes, a disability affecting my hearing (deaf or difficulty hearing)

Yes, a disability affecting my mobility (difficulty walking or using stairs)

Yes, a disability not listed above

Prefer not to answer

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* 16. How long have you been riding NJ TRANSIT Trains?

1st time customer

Less than 1 year

1 to 2 years

3 to 5 years

6 to 10 years

11 to 19 years

20 years or more

1st time customer

Less than 1 year

1 to 2 years

3 to 5 years

6 to 10 years

11 to 19 years

20 years or more

Monthly Pass Drawing Entry

Customers who complete the survey may opt to enter a drawing to win one of two monthly transit passes.

To participate, please provide your name, phone number, and email address. This information will be used solely to contact the selected winners

Customer Advocate - RAIL Customer Experience Survey - Spring 2026

Question Title

* 1. What NJ TRANSIT TRAIN Line have you taken most often in the last six months?

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* 2. At what station do you . . . ?

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* 3. When do you typically travel on NJ TRANSIT TRAINS?

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* 4. Please rate your satisfaction with the following Cleanliness and Conditions attributes of the NJ TRANSIT TRAIN service you use most frequently.

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* 5. Please rate your satisfaction with the following Boarding Stop Accessibility Features of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

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* 6. Please rate your satisfaction with the following Safety and Security attributes of the NJ TRANSIT TRAIN service you use most frequently.

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* 7. Please rate your satisfaction with the following Digital Experience and Real‑Time Information attributes of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

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* 8. Please rate your satisfaction with the following Announcements and Passenger Information attributes of the NJ TRANSIT TRAIN service you use most frequently. Select N/A for any that you don't use.

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* 9. Thinking back to a recent trip on NJ TRANSIT, what is one thing that we could do to improve your travel experience?

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* 10. What is your home zip code?

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* 11. Are you . . . ?

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* 12. What is your age?

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* 13. Are you of Spanish/Hispanic/Latino origin?

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* 14. What is your Race?

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* 15. Do you have a disability that makes it difficult for you to use the train? (Select all that apply)

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* 16. How long have you been riding NJ TRANSIT Trains?

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* 17. Name

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* 18. Email Address

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* 19. Phone Number