Customer Satisfaction Survey
Spare & Replacement Parts

You have recently purchased genuine spare parts or replacement parts for your Leroy-Somer / Kato Engineering power generation equipment.
Please take a few minutes to share your opinion with us.

Question Title

* 1. Please enter your order, quotation or invoice number (only one is needed):

Order

Quotation

Invoice

Your references can be found on your invoice, quotation or in the emails received from us.

Question Title

* 2. Overall, how satisfied are you with your purchase?

Dissatisfied

Somewhat dissatisfied

Mainly Satisfied

Very Satisfied

Dissatisfied

Somewhat dissatisfied

Mainly Satisfied

Very Satisfied

Question Title

* 3. How would you rate the items below regarding your recent purchase experience with us?

	Dissatisfied	Somewhat Dissatisfied	Mostly Satisfied	Very Satisfied	N/A
Quote lead time	Quote lead time Dissatisfied	Quote lead time Somewhat Dissatisfied	Quote lead time Mostly Satisfied	Quote lead time Very Satisfied	Quote lead time N/A
Delivery time	Delivery time Dissatisfied	Delivery time Somewhat Dissatisfied	Delivery time Mostly Satisfied	Delivery time Very Satisfied	Delivery time N/A
Delivery compliance The right products, delivered at the right address...	Delivery compliance The right products, delivered at the right address... Dissatisfied	Delivery compliance The right products, delivered at the right address... Somewhat Dissatisfied	Delivery compliance The right products, delivered at the right address... Mostly Satisfied	Delivery compliance The right products, delivered at the right address... Very Satisfied	Delivery compliance The right products, delivered at the right address... N/A
Team courtesy and professionalism	Team courtesy and professionalism Dissatisfied	Team courtesy and professionalism Somewhat Dissatisfied	Team courtesy and professionalism Mostly Satisfied	Team courtesy and professionalism Very Satisfied	Team courtesy and professionalism N/A
Price competitiveness	Price competitiveness Dissatisfied	Price competitiveness Somewhat Dissatisfied	Price competitiveness Mostly Satisfied	Price competitiveness Very Satisfied	Price competitiveness N/A

Question Title

* 4. Is there anything else you would like to share with us?

Question Title

* 5. How likely is it that you would recommend our spare parts service to your peers? (0 = Not at all likely, 10 = Extremely likely)

Thank you very much. Your feedback is greatly appreciated. Improving our customer satisfaction is at the heart of our work.

For any inquiry, please feel free to contact your Leroy-Somer or Kato Engineering contact or write to us at service.epg@leroy-somer.com or katoservice@emerson.com. We will be happy to answer your request.