Thank you for your interest in becoming a volunteer with Wesley Mission Queensland’s Emergency Relief Service.

About our Emergency Relief Service

Emergency Relief is part of Wesley Mission Queensland’s Brisbane Relief Hub situated at 316 St Pauls Terrace, Fortitude Valley, 4006.

The service assists people in need that are experiencing financial stress, lacking basic necessities, homeless, or at risk of becoming homeless.

Emergency Relief provides:
  • A drop-in service for emergency food hampers and appropriate medical scripts
  • Casework support
  • Individual counseling and support
  • Social and lifestyle groups including BBQs, cooking classes, exercise classes, vintage events, and morning teas
  • Therapeutic groups including expressive art, craft, meditation, and singing
  • Educational groups about budgeting, wellbeing, mental health, and first aid.
Volunteers provide assistance across these programs.   Volunteers roles, task, and activities are subject to skill level, available resources, and organisational requirements and include:
  • Purchasing, receiving, packing, storing, and dispatching of foodstuffs; group materials and program resources
  • Receiving and responding to phone calls and other enquires
  • Cleaning and other office duties
  • Engaging with clients of the service, building rapport, and responding to emergency relief requests within the parameters of the organisation
  • Conducting Intake and Assessment interviews for access to funded supports
  • Entering client interviews onto client information system (SRS)
  • Support role within social, lifestyle, psych-education or therapeutic groups
  • Supporting, encouraging, and assisting colleagues.
Subject to skills and managers assessment volunteers may also be involved in:
  • Facilitation of social, lifestyle, psycho-educational or therapeutic groups
  • Supervising Intake and Assessment interviews, maintaining program integrity and standards compliance
  • Auditing Client information systems to ensure quality and compliance
  • Referrals and information to specialist services within Wesley Mission Queensland and the wider community
  • Provision of brief counselling and interventions
  • Advocacy to other services, companies and entities, with and on behalf of clients
  • In-home support and outreach
  • Attending inter-agency meetings, conference,s and forums
  • Representing the service to other organisations and agencies.
The Emergency Relief Service is a highly diverse service with staff of all ages (18 to 69) and from a range of backgrounds, including 55% from culturally diverse communities; 28% LGBTIQ; 60% low income; 90% tertiary educated with mostly Psychology or Social work qualifications. The Emergency Relief Service is a workplace that encourages and actively seeks diversity to reflect the lifestyles, cultures, and communities of those whom we serve.

Emergency Relief is not a service for volunteers seeking something to do between employment; or for those wanting to test volunteering or volunteer for a brief time as a time filler. As a result, volunteering at the Emergency Relief Service has a number of conditions that include:
  • Volunteers can volunteer for as many full days as they like each week but must volunteer at least one full day a week between Monday and Friday, from 8.30am until 4.30pm
  • Be committed to social justice, genuineness, authenticity, honesty, and openness
  • Be willing to learn
  • Be willing to be a positive change in the lives of others
  • Not being narcissistic; self-centered; manipulative, or a negative/destructive influence in the lives of others
  • Be willing to do any work required.
Emergency Relief is a welcoming and rewarding place to volunteer where you will meet many wonderful people from various backgrounds and learn great new skills that may assist you both personally and professionally.  There are lots of other benefits to volunteering with us as well, such as:
  • Great education opportunities
  • Exclusive shopping discounts
  • Access to online and face-to-face wellness advisors
  • Free Flu Vaccinations
  • Invitations to social events
  • Being part of a team that is making a difference in the lives of people in our local community.
All our volunteers follow a COVID-19 safe work plan and provide proof they have received their COVID-19 vaccinations before they are registered in their role.

Volunteers will also be required to have a current NDIS Workers Screening Clearance and Blue Card Combined check prior to commencement. This can be applied for through Wesley Mission Queensland at no cost to you.

For more information on our Emergency Relief Service please visit the Wesley Mission Queensland website.
What Happens Next

Before you consider becoming an Emergency Relief volunteer we ask that you read:

We also ask that you watch the Wesley Mission Queensland Volunteer Orientation Video to gain a better understanding of volunteering with Wesley Mission Queensland.

Once you have read these documents and watched the orientation video and you are confident you would like to become a volunteer, please complete this quick online registration. Once we receive your registration a Wesley Mission Queensland representative will be in contact with you to discuss the role further.

We look forward to hearing from you!

Other Information
  • Please visit Wesley Mission Queensland's website to see our full privacy information and collection statement.
  • Wesley Mission Queensland holds the right to decline any expression of interests that they deem unsuitable without notice.
  • If you have any questions about this registration form or its contents, please do not hesitate to contact us at
Let's start...

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1. Please provide your personal details:

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2. Your date of birth?


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3. Please provide an emergency contact person for when you are volunteering:

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4. Do you have any special needs, time availability concerns, health issues, etc that you feel may affect your volunteer work or that we should know of in case of an emergency?

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5. Are you currently in Australia on a visa?

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6. Are you applying to volunteer with us as part of one of the following programs?

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7. Do you have any of the following probity checks?
Checks must be current.

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8. What day or days do you prefer to volunteer?

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9. Do you have any experience interacting with people who are marginalised, socially isolated, vulnerable or at risk?

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10. Do you have any further qualities, skills, qualifications or experience you can bring to this volunteer position you would like to tell us about?

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11. Are you able to provide proof that you have received your COVID-19 vaccinations?

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12. If recruited as a Wesley Mission Queensland volunteer, I agree to work within the terms and guidelines as outlined in the below declaration. 

I understand that as a volunteer with Wesley Mission Queensland I will be expected to: 
  • Interact positively with clients, staff, volunteers, families, and the general public. 
  • Understand and respect confidentiality, maintain professional boundaries. 
  • Volunteer within the guidelines of Wesley Mission Queensland's Code of Conduct. 
  • Undertake any training or competencies required in the position. 
  • Be prompt and reliable when rostered to volunteer and notify my supervisor promptly if I am not able to attend my shift. 
  • Work within the philosophies, policies, procedures, and guidelines of Wesley Mission Queensland. 
  • Supply or complete the required security check prior to commencement and ensure a current security check is on file at all times while I am actively involved as a volunteer with the service. 
  • Follow a COVID-19 safe work plan and provide proof I have received my COVID-19 vaccinations.
I have read, understood, and am willing to follow the guidelines within the:
I have watched and understood the contents in the:

Thank you for expressing your interest in this volunteer role.
We will be in touch with you soon to discuss the position further.

By pressing "SUBMIT" I declare that the information I have provided is correct.