Thank you for your interest in becoming a volunteer with Wesley Mission Queensland’s Emergency Relief Service.

About our Emergency Relief Service
Emergency Relief is part of Wesley Mission Queensland’s Brisbane Relief Hub situated at 316 St Pauls Terrace, Fortitude Valley, 4006.

The service assists people in need that are experiencing financial stress, lacking basic necessities, homeless or at risk of becoming homeless.

Emergency Relief provides:
  • A drop-in service for emergency food hampers and appropriate medical scripts
  • Casework support
  • Individual counseling and support
  • Social and lifestyle groups including BBQs, cooking classes, exercise classes, vintage events, and morning teas
  • Therapeutic groups including expressive art, craft, meditation and singing
  • Educational groups about budgeting, wellbeing, mental health, and first aid.
Volunteers provide assistance across these programs.   Volunteers roles, task and activities are subject to skill level, available resources and organisational requirements and include:
  • Purchasing, receiving, packing, storing and dispatching of foodstuffs; group materials and program resources
  • Receiving and responding to phone calls and other enquires
  • Cleaning and other office duties
  • Engaging with clients of the service, building rapport and responding to emergency relief requests within the parameters of the organisation
  • Conducting Intake and Assessment interviews for access to funded supports
  • Entering client interviews onto client information system (SRS)
  • Support role within social, lifestyle, psych-education or therapeutic groups
  • Supporting, encouraging and assisting colleagues.
Subject to skills and managers assessment volunteers may also be involved in:
  • Facilitation of social, lifestyle, psycho-educational or therapeutic groups
  • Supervising Intake and Assessment interviews, maintaining program integrity and standards compliance
  • Auditing Client information systems to ensure quality and compliance
  • Referrals and information to specialist services within Wesley Mission Queensland and the wider community
  • Provision of brief counselling and interventions
  • Advocacy to other services, companies and entities, with and on behalf of clients
  • In home support and outreach
  • Attending inter-agency meetings, conference and forums
  • Representing the service to other organisations and agencies.
The Emergency Relief Service is a highly diverse service with staff of all ages (18 to 69) and from a range of backgrounds, including 55% from culturally diverse communities; 28% LGBTIQ; 60% low income; 90% tertiary educated with mostly Psychology or Social work qualifications. The Emergency Relief Service is a workplace that encourages and actively seeks diversity to reflect the lifestyles, cultures, and communities of those whom we serve.

Emergency Relief is not a service for volunteers seeking something to do between employment; or for those wanting to test volunteering or volunteer for a brief time as a time filler. As a result, volunteering at the Emergency Relief Service has a number of conditions that include:
  • Volunteers can volunteer for as many full days as they like each week but must volunteer at least one full day a week between Monday and Friday, from 8.30am until 4.30pm
  • Be committed to social justice, genuineness, authenticity, honesty, and openness
  • Be willing to learn
  • Be willing to be a positive change in the lives of others
  • Not being narcissistic; self-centered; manipulative, or a negative/destructive influence in the lives of others
  • Be willing to do any work required.
Emergency Relief is a welcoming and rewarding place to volunteer where you will meet many wonderful people from various backgrounds and learn great new skills that may assist you both personally and professionally.  There are lots of other benefits to volunteering with us as well, such as:
  • Great education opportunities
  • Exclusive shopping discounts
  • Access to online and face-to-face wellness advisors
  • Free Flu Vaccinations
  • Invitations to social events
  • Being part of a team that are making a difference in the lives of people in our local community.
For more information on our Emergency Relief Service please visit the Wesley Mission Queensland website.
Security Checks
Because you will be spending time with vulnerable people, and to keep all volunteers, staff, clients and the general public safe, it is a requirement that all active Wesley Mission Queensland volunteers have a current security check on file at all times.   Wesley Mission Queensland will accept one of the following current (more than three months due to expire) security checks:

  • Federal Police Check
  • Volunteer Police Check
  • Working with People with Disabilities Yellow Card or Exemption Card
  • Working with Children Blue Card or Exemption Card.
If you do not have any of the above security checks and would like to apply for one through Wesley Mission Queensland we will arrange and cover the cost for a Federal Police Check to be completed at your induction for our screening purposes.  You will be required to supply 100 points of identification to complete this check. 

Being a not-for-profit organisation, if you would like to save Wesley Mission Queensland the cost of processing a Security Check for you, you can log onto Rapid Screening and complete a Volunteer Security Check online for $24.50.  This check is yours to use where and when required, however, if recruited as a volunteer with Wesley Mission Queensland we will need a copy to verify on your behalf prior to commencement.   All money we save from you providing this check goes back into supporting Queenslanders in need.
What Happens Next
Before you consider becoming an Emergency Relief volunteer we ask that you read:

Once you have read these documents and you are confident you would like to become a volunteer, please complete this quick online registration outlining your details, availability, skills, and interests. 

After we receive your application a Wesley Mission Queensland representative will contact you closer to the next Emergency Relief orientation date to confirm your attendance.

If you have any questions about your registration, please do not hesitate to contact us on

We look forward to hearing from you!

Other Information
Privacy Information and Collection Statement: Please visit Wesley Mission Queensland's website to see our full privacy information and collection statement.
Suitability: Wesley Mission Queensland holds the right to decline any expression of interests that they deem unsuitable without notice.
Let's start...

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1. Please provide your personal details:

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2. Your date of birth?


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3. Please provide an emergency contact person for when you are volunteering:

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4. Do you have any special needs, time availability concerns, health issues, etc that you feel may affect your volunteer work or that we should know of in case of an emergency?

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5. Are you currently in Australia on a visa?

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6. Are you applying to volunteer with us as part of one of the following programs?

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7. Do you have any of the following security checks?  
Checks must have a minimum of three months until expiry and presented at the initial orientation session.  If you do not have any of the current security checks we will organize and cover the cost of one for you if you are able to provide 100 points of identification. Alternatively, you can apply for a Volunteer Police Check online through Rapid Screening.

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8. What day or days do you prefer to volunteer?

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9. Do you have any experience interacting with people who are marginalised, socially isolated, vulnerable or at risk?

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10. Do you have any further qualities, skills, qualifications or experience you can bring to this volunteer position you would like to tell us about?

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11. If recruited as a Wesley Mission Queensland volunteer, I agree to work within the terms and guidelines as outlined in the below declaration. 

I understand that as a volunteer with Wesley Mission Queensland that I will be expected to: 
  • Interact positively with clients, staff, volunteers, families and the general public. 
  • Understand and respect confidentiality, maintain professional boundaries. 
  • Volunteer within the guidelines of Wesley Mission Queensland's Code of Conduct. 
  • Undertake any training or competencies required in the position. 
  • Be prompt and reliable when rostered to volunteer and notify my supervisor promptly if I am not able to attend my shift. 
  • Work within the philosophies, policies, procedures, and guidelines of Wesley Mission Queensland. 
  • Supply or complete the required security check prior to commencement and ensure a current security check is on file at all times while I am actively involved as a volunteer with the service. 
I have read, understood and are willing to follow the guidelines within the:

Thank you for expressing your interest in this volunteer role.
We will be in touch with you soon to discuss the position further.

Please note that due to COVID-19 (Coronavirus) restrictions, contact with volunteer applicants will take longer than usual.  Your application will be kept on file until recruitment recommences.
Thank you for your patience during this time.

By pressing "SUBMIT" I declare that the information I have provided is correct.