ms.gov New Portal User Survey

Question Title

* 1. Why were you visiting ms.gov today? What specific information were you looking for?

Question Title

* 2. Did you find the information or services you were looking for?

Yes

Unsure

Question Title

* 3. How difficult or easy do you think the ms.gov website is to use?

Easy

Somewhat Easy

Somewhat Difficult

Difficult

Question Title

* 4. How often do you visit this site?

Daily

Weekly

Monthly

Less Than Monthly

First Time Visitor

Question Title

* 5. Are you a resident of Mississippi?

Yes

Question Title

* 6. What is your age group?

Under 18

19-29

30-44

45-59

60 and Over

Question Title

* 7. What is your gender?

Male

Female

Question Title

* 8. What is the highest level of school you have completed or the highest degree you have received?

Less than high school degree

High school degree or equivalent (e.g., GED)

Some college but no degree

Associate degree

Bachelor degree

Graduate degree

Question Title

* 9. Which of the following categories best describes your employment status?

Employed, working 1-39 hours per week

Employed, working 40 or more hours per week

Not employed, looking for work

Not employed, NOT looking for work

Retired

Disabled, not able to work

Question Title

* 10. What is your internet connection speed where you are most often online?

Dialup

DSL

Cable

Fast Connection at Work

Mobile

Not Sure

Question Title

* 11. What browser/version are you using to view the site?

Internet Explorer 10

Internet Explorer 9

Internet Explorer 8

Internet Explorer 7

Chrome

Firefox

Safari

Opera

Other (please specify)

Question Title

* 12. What operating system are you using?

Windows 7

Windows Vista

Windows XP

MAC OS X

Other (please specify)

Question Title

* 13. Do you ever use a handheld wireless device to access the internet?

Yes, often

Yes, sometimes

Have it, but do not use it

Don't have a wireless device

Question Title

* 14. What type of information or services would you like to see on this site? Examples: Information about specific counties; New residents guide; Listing of farmers markets and related events.

Question Title

* 15. Are you a state government employee?

Yes

Question Title

* 16. Please rate the portal features below:

	Dislike it	It's ok	Like It	Love it	N/A
Interactive mapping	Interactive mapping Dislike it	Interactive mapping It's ok	Interactive mapping Like It	Interactive mapping Love it	Interactive mapping N/A
Mobile ms.gov for iPhone	Mobile ms.gov for iPhone Dislike it	Mobile ms.gov for iPhone It's ok	Mobile ms.gov for iPhone Like It	Mobile ms.gov for iPhone Love it	Mobile ms.gov for iPhone N/A
Social Media directory	Social Media directory Dislike it	Social Media directory It's ok	Social Media directory Like It	Social Media directory Love it	Social Media directory N/A
Ability to connect to live online help	Ability to connect to live online help Dislike it	Ability to connect to live online help It's ok	Ability to connect to live online help Like It	Ability to connect to live online help Love it	Ability to connect to live online help N/A
Agency Directory	Agency Directory Dislike it	Agency Directory It's ok	Agency Directory Like It	Agency Directory Love it	Agency Directory N/A
Local Governments Directory	Local Governments Directory Dislike it	Local Governments Directory It's ok	Local Governments Directory Like It	Local Governments Directory Love it	Local Governments Directory N/A
Overall Visual Design of site	Overall Visual Design of site Dislike it	Overall Visual Design of site It's ok	Overall Visual Design of site Like It	Overall Visual Design of site Love it	Overall Visual Design of site N/A
Overall Information Organization of site	Overall Information Organization of site Dislike it	Overall Information Organization of site It's ok	Overall Information Organization of site Like It	Overall Information Organization of site Love it	Overall Information Organization of site N/A
Ability to translate the site copy	Ability to translate the site copy Dislike it	Ability to translate the site copy It's ok	Ability to translate the site copy Like It	Ability to translate the site copy Love it	Ability to translate the site copy N/A
Ability to change the text size	Ability to change the text size Dislike it	Ability to change the text size It's ok	Ability to change the text size Like It	Ability to change the text size Love it	Ability to change the text size N/A
Google Search Integration	Google Search Integration Dislike it	Google Search Integration It's ok	Google Search Integration Like It	Google Search Integration Love it	Google Search Integration N/A

Other (please specify)

Question Title

* 17. Please let us know why you disliked any of the features of the site. Knowing specifically why a user's experience with ms.gov was unsatisfying helps us to correct these issues and improve the site.

Question Title

* 1. Why were you visiting ms.gov today? What specific information were you looking for?

Question Title

* 2. Did you find the information or services you were looking for?

Question Title

* 3. How difficult or easy do you think the ms.gov website is to use?

Question Title

* 4. How often do you visit this site?

Question Title

* 5. Are you a resident of Mississippi?

Question Title

* 6. What is your age group?

Question Title

* 7. What is your gender?

Question Title

* 8. What is the highest level of school you have completed or the highest degree you have received?

Question Title

* 9. Which of the following categories best describes your employment status?

Question Title

* 10. What is your internet connection speed where you are most often online?

Question Title

* 11. What browser/version are you using to view the site?

Question Title

* 12. What operating system are you using?

Question Title

* 13. Do you ever use a handheld wireless device to access the internet?

Question Title

* 14. What type of information or services would you like to see on this site? Examples: Information about specific counties; New residents guide; Listing of farmers markets and related events.

Question Title

* 15. Are you a state government employee?

Question Title

* 16. Please rate the portal features below:

Question Title

* 17. Please let us know why you disliked any of the features of the site. Knowing specifically why a user's experience with ms.gov was unsatisfying helps us to correct these issues and improve the site.

Question Title

* 18. Do you have any other comments or suggestions in regards to this site?