Customer Satisfaction Survey

Thank you for contacting the City of Los Angeles Office of Finance. We appreciate your taking a few minutes to complete this online survey to assist us in serving you.

Question Title

What was your primary reason for contacting the Office of Finance?

General Information

Audit

Late Payment

Lifeline

New Business

Permit

Tax Payment

Tax Registration

Verify or Change Account

Question Title

How did you interact with the Office of Finance?

In-person

Letter

Online Chat

Social Media

Telephone

Website

Question Title

Do you agree that the customer service representative was courteous and professional?

Strongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

Question Title

Overall, how would you rate the quality of your experience?

Extremely Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Extremely Dissatisfied

Question Title

What was your primary reason for contacting the Office of Finance?

Question Title

How did you interact with the Office of Finance?

Question Title

Do you agree that the customer service representative was courteous and professional?

Question Title

Overall, how would you rate the quality of your experience?

Question Title

Please share any comments or suggestions. Your feedback is extremely important to us, but we are unable to respond to each submission individually.