The construction industry’s payment challenges

Question Title

* 1. What best describes your organisation? (Select one option)

Consultant

Developer/Client

Main contractor

Subcontractor

Supplier

Other (please specify)

Question Title

* 2. Which of the following best describes your job role? (Select one option)

CEO / Owner / MD / Chair

CFO / FD

Commercial director

Financial manager

Project manager

Commercial manager

Cost consultant

Engineer

Trades / Technical

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* 3. Thinking about the challenges facing your organisation, what are the most important to tackle next year?

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* 4. How urgent or important will it be to work on the following technologies in 2022? (Select one for each line)

	Very important	Important	Neutral	Unimportant	Very unimportant	Don’t know
Digitisation of back-office processes	Digitisation of back-office processes Very important	Digitisation of back-office processes Important	Digitisation of back-office processes Neutral	Digitisation of back-office processes Unimportant	Digitisation of back-office processes Very unimportant	Digitisation of back-office processes Don’t know
Digital project management systems	Digital project management systems Very important	Digital project management systems Important	Digital project management systems Neutral	Digital project management systems Unimportant	Digital project management systems Very unimportant	Digital project management systems Don’t know
Forecasting or planning systems	Forecasting or planning systems Very important	Forecasting or planning systems Important	Forecasting or planning systems Neutral	Forecasting or planning systems Unimportant	Forecasting or planning systems Very unimportant	Forecasting or planning systems Don’t know
Virtual reality or augmented reality	Virtual reality or augmented reality Very important	Virtual reality or augmented reality Important	Virtual reality or augmented reality Neutral	Virtual reality or augmented reality Unimportant	Virtual reality or augmented reality Very unimportant	Virtual reality or augmented reality Don’t know
Telematics or remote monitoring	Telematics or remote monitoring Very important	Telematics or remote monitoring Important	Telematics or remote monitoring Neutral	Telematics or remote monitoring Unimportant	Telematics or remote monitoring Very unimportant	Telematics or remote monitoring Don’t know

Question Title

* 5. What does the phrase ‘modernising payment processes’ mean to you? (Select all that apply)

Speeding up payments

Adopting project bank accounts

Ending retentions

Using supply chain finance

Providing a payment portal for suppliers

Automatically reconciling payments against orders/deliveries

Replacing paper invoices with digital documents

Automatically rejecting incorrect invoices

Reducing manual administration, emails and spreadsheets

Linking payments to ERP or other back-end systems

Other (please specify)

Question Title

* 6. Which of the following best describes your organisation’s overall adoption of digital technology, compared to your peers? (Select one answer)

At the cutting edge

More advanced than average

About average

Less advanced than average

Barely begun

Don't know

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* 7. When it comes to paying other organisations, how do you rate the benefits of digitising your payment processes? (Select one for each line)

	Very important	Important	Neutral	Unimportant	Very unimportant	Don’t know
Reduced costs	Reduced costs Very important	Reduced costs Important	Reduced costs Neutral	Reduced costs Unimportant	Reduced costs Very unimportant	Reduced costs Don’t know
Reduced errors	Reduced errors Very important	Reduced errors Important	Reduced errors Neutral	Reduced errors Unimportant	Reduced errors Very unimportant	Reduced errors Don’t know
Better supplier relationships	Better supplier relationships Very important	Better supplier relationships Important	Better supplier relationships Neutral	Better supplier relationships Unimportant	Better supplier relationships Very unimportant	Better supplier relationships Don’t know
Improved certainty of supply chain stability	Improved certainty of supply chain stability Very important	Improved certainty of supply chain stability Important	Improved certainty of supply chain stability Neutral	Improved certainty of supply chain stability Unimportant	Improved certainty of supply chain stability Very unimportant	Improved certainty of supply chain stability Don’t know
Reduced risk of adjudication	Reduced risk of adjudication Very important	Reduced risk of adjudication Important	Reduced risk of adjudication Neutral	Reduced risk of adjudication Unimportant	Reduced risk of adjudication Very unimportant	Reduced risk of adjudication Don’t know
Improved productivity/time savings	Improved productivity/time savings Very important	Improved productivity/time savings Important	Improved productivity/time savings Neutral	Improved productivity/time savings Unimportant	Improved productivity/time savings Very unimportant	Improved productivity/time savings Don’t know
Centralised, accessible information	Centralised, accessible information Very important	Centralised, accessible information Important	Centralised, accessible information Neutral	Centralised, accessible information Unimportant	Centralised, accessible information Very unimportant	Centralised, accessible information Don’t know
Demonstrating best practice	Demonstrating best practice Very important	Demonstrating best practice Important	Demonstrating best practice Neutral	Demonstrating best practice Unimportant	Demonstrating best practice Very unimportant	Demonstrating best practice Don’t know
Not applicable	Not applicable Very important	Not applicable Important	Not applicable Neutral	Not applicable Unimportant	Not applicable Very unimportant	Not applicable Don’t know

Other (please specify)

Question Title

* 8. When it comes to getting paid by other organisations, how do you rate the benefits of a digital application for payment process? (Select one for each line)

	Very important	Important	Neutral	Unimportant	Very unimportant	Don’t know
Standardised application submission process	Standardised application submission process Very important	Standardised application submission process Important	Standardised application submission process Neutral	Standardised application submission process Unimportant	Standardised application submission process Very unimportant	Standardised application submission process Don’t know
Improved speed/reliability of payment	Improved speed/reliability of payment Very important	Improved speed/reliability of payment Important	Improved speed/reliability of payment Neutral	Improved speed/reliability of payment Unimportant	Improved speed/reliability of payment Very unimportant	Improved speed/reliability of payment Don’t know
Reduced errors	Reduced errors Very important	Reduced errors Important	Reduced errors Neutral	Reduced errors Unimportant	Reduced errors Very unimportant	Reduced errors Don’t know
Improved visibility/tracking of payments	Improved visibility/tracking of payments Very important	Improved visibility/tracking of payments Important	Improved visibility/tracking of payments Neutral	Improved visibility/tracking of payments Unimportant	Improved visibility/tracking of payments Very unimportant	Improved visibility/tracking of payments Don’t know
Improved communication	Improved communication Very important	Improved communication Important	Improved communication Neutral	Improved communication Unimportant	Improved communication Very unimportant	Improved communication Don’t know
Better client relationships	Better client relationships Very important	Better client relationships Important	Better client relationships Neutral	Better client relationships Unimportant	Better client relationships Very unimportant	Better client relationships Don’t know
Not applicable	Not applicable Very important	Not applicable Important	Not applicable Neutral	Not applicable Unimportant	Not applicable Very unimportant	Not applicable Don’t know

Other (please specify)

Question Title

* 9. What do you think are the main barriers to the adoption of digital payment processes? (Select all that apply)

Resistance to change among your suppliers

Resistance to change within your own organisation

Resistance to change among your clients

Time/effort required to implement digital systems

Cost of implementing digital systems

Lack of knowledge or lack of digital skills

Digital security risks

Not applicable

Other (please specify)

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* 10. When do you think your organisation will implement a digital payment process? (Select one option)

We already have

Within the next 6 months

Within the next year

More than one year

We have no plans

Don’t know

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* 11. Final question: What do you think needs to change before digital payment processes become the norm?

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* 12. Would you like to see results of the survey

Yes, and I give permission for Construction News or its partner to contact me in relation to this survey

The construction industry’s payment challenges - Nov 2021

Question Title

* 1. What best describes your organisation? (Select one option)

Question Title

* 2. Which of the following best describes your job role? (Select one option)

Question Title

* 3. Thinking about the challenges facing your organisation, what are the most important to tackle next year?

Question Title

* 4. How urgent or important will it be to work on the following technologies in 2022? (Select one for each line)

Question Title

* 5. What does the phrase ‘modernising payment processes’ mean to you? (Select all that apply)

Question Title

* 6. Which of the following best describes your organisation’s overall adoption of digital technology, compared to your peers? (Select one answer)

Question Title

* 7. When it comes to paying other organisations, how do you rate the benefits of digitising your payment processes? (Select one for each line)

Question Title

* 8. When it comes to getting paid by other organisations, how do you rate the benefits of a digital application for payment process? (Select one for each line)﻿

Question Title

* 9. What do you think are the main barriers to the adoption of digital payment processes? (Select all that apply)

Question Title

* 10. When do you think your organisation will implement a digital payment process? (Select one option)

Question Title

* 11. Final question: What do you think needs to change before digital payment processes become the norm?

Question Title

* 12. Would you like to see results of the survey

* 8. When it comes to getting paid by other organisations, how do you rate the benefits of a digital application for payment process? (Select one for each line)