COPC Global Benchmarking Series, 2023 | Use of Technology for Customer Care

This research is being carried out by COPC Inc., an independent consulting organization that helps businesses improve their operations and customer experience. 
 
Your individual answers will be aggregated with all the other responses and no identifiable information will ever be shared publicly. No individual responses will be shared with anyone outside of COPC Inc.
 
We would like to thank you for your participation.  Reports created using the analysis of the survey responses will be published later in 2023.  You may view previous years' research reports at www.copc.com