Introduction
This research is being conducted by COPC Inc., an independent consulting organization that helps organizations improve their customer experience operations.
The objective of this research is to understand how organizations like yours are approaching broader CX strategy, service levels, outsourcing practices and the CX metrics that guide decisions.
All responses will be combined and analyzed in aggregate. Individual responses and identifiable information will remain confidential and will not be shared externally.
This survey will take approximately 8-10 minutes to complete, and we thank you for your participation.