*Member Survey*
CPM Federal Credit Union
1.
Which CPM branch is your primary business location?
North Charleston, East Montague Ave
Summerville, Brighton Park Blvd
Beaufort, Trask Parkway
Port Royal, Midtown Dr
Bluffton, Buckwalter Place Blvd
Greenville, East Butler Rd
Greer, Highway 101 South
Spartanburg, East Blackstock Rd
Simpsonville, Harrison Bridge Rd
Orangeburg, Blvd St NE
Greenville, Augusta Rd
2.
How do you primarily conduct your business with CPM?
In Branch
Online
Mobile
ATM
Contact Center
PAL/Automated Phone Line
3.
What financial institution do you conduct most of your business with?
CPM
Another Credit Union
Bank
Other
4.
If you do not do your financial business predominantly with us, would you mind telling us why?
Better rates offered at elsewhere
More services offered through another financial institution
I have seniority with my primary account with another company
My bills and direct deposit are set up through another account & too difficult to switch over
n/a - I have my primary account with CPM
Other (please specify)
5.
How can we improve your banking experience?
Member Services
Friendliness
Product Range Offered
Staff Knowledge
Quick Response
Loan Services
Communications
Technology
Security
Rates
Fees
Please explain how we can do better.
6.
What, if any, products, service and features are we missing?
7.
How likely are you to recommend CPM to your friends and family? (0 - Not at all likely; 10 - Extremely likely)
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
8.
Please provide any additional comments you would like to add below. IF YOU WOULD LIKE US TO FOLLOWUP WITH YOU, PLEASE PROVIDE YOUR CONTACT INFO IN THE COMMENTS SECTION. Thank you.
