*Member Survey* CPM Federal Credit Union Question Title * 1. Which CPM branch is your primary business location? North Charleston, East Montague Ave Summerville, Brighton Park Blvd Beaufort, Trask Parkway Port Royal, Midtown Dr Bluffton, Buckwalter Place Blvd Greenville, East Butler Rd Greer, Highway 101 South Spartanburg, East Blackstock Rd Simpsonville, Harrison Bridge Rd Orangeburg, Blvd St NE Greenville, Augusta Rd Question Title * 2. How do you primarily conduct your business with CPM? In Branch Online Mobile ATM Contact Center PAL/Automated Phone Line Question Title * 3. What financial institution do you conduct most of your business with? CPM Another Credit Union Bank Other Question Title * 4. If you do not do your financial business predominantly with us, would you mind telling us why? Better rates offered at elsewhere More services offered through another financial institution I have seniority with my primary account with another company My bills and direct deposit are set up through another account & too difficult to switch over n/a - I have my primary account with CPM Other (please specify) Question Title * 5. How can we improve your banking experience? Member Services Friendliness Product Range Offered Staff Knowledge Quick Response Loan Services Communications Technology Security Rates Fees Please explain how we can do better. Question Title * 6. What, if any, products, service and features are we missing? Question Title * 7. How likely are you to recommend CPM to your friends and family? (0 - Not at all likely; 10 - Extremely likely) Question Title * 8. Please provide any additional comments you would like to add below. IF YOU WOULD LIKE US TO FOLLOWUP WITH YOU, PLEASE PROVIDE YOUR CONTACT INFO IN THE COMMENTS SECTION. Thank you. Done
