HealthEast Delivery Survey

1. Are you an employee of HealthEast?

Yes

2. Do you work in health care service delivery?

Yes

3. What does the HealthEast Care System brand mean to you?

4. What is your impression of HealthEast?

I HAVE been a patient at a HealthEast clinic, hospital or experienced another service, and as a result, have a favorable impression

I HAVE been a patient at a HealthEast clinic, hospital or experienced another service, and as a result, have an UNFAVORABLE impression

I have NOT BEEN a patient of HealthEast but have a FAVORABLE impression

I have NOT BEEN a patient of HealthEast but have an UNFAVORABLE impression

Other (please specify)

5. Please compare HealthEast Care System to other Hospitals/Health Systems in Minneapolis/St. Paul (choose at least one category).

	Much worse than others	Somewhat worse than others	Same as others	Somewhat better than others	Much better than others	Don't Know
High quality of doctors	High quality of doctors Much worse than others	High quality of doctors Somewhat worse than others	High quality of doctors Same as others	High quality of doctors Somewhat better than others	High quality of doctors Much better than others	High quality of doctors Don't Know
Convenient locations/easy access/proximity	Convenient locations/easy access/proximity Much worse than others	Convenient locations/easy access/proximity Somewhat worse than others	Convenient locations/easy access/proximity Same as others	Convenient locations/easy access/proximity Somewhat better than others	Convenient locations/easy access/proximity Much better than others	Convenient locations/easy access/proximity Don't Know
New and advanced technology and equipment	New and advanced technology and equipment Much worse than others	New and advanced technology and equipment Somewhat worse than others	New and advanced technology and equipment Same as others	New and advanced technology and equipment Somewhat better than others	New and advanced technology and equipment Much better than others	New and advanced technology and equipment Don't Know
Relationships with patients	Relationships with patients Much worse than others	Relationships with patients Somewhat worse than others	Relationships with patients Same as others	Relationships with patients Somewhat better than others	Relationships with patients Much better than others	Relationships with patients Don't Know
Caring doctors	Caring doctors Much worse than others	Caring doctors Somewhat worse than others	Caring doctors Same as others	Caring doctors Somewhat better than others	Caring doctors Much better than others	Caring doctors Don't Know
Great nurses	Great nurses Much worse than others	Great nurses Somewhat worse than others	Great nurses Same as others	Great nurses Somewhat better than others	Great nurses Much better than others	Great nurses Don't Know
Great place to heal	Great place to heal Much worse than others	Great place to heal Somewhat worse than others	Great place to heal Same as others	Great place to heal Somewhat better than others	Great place to heal Much better than others	Great place to heal Don't Know
Great place for specialized treatments	Great place for specialized treatments Much worse than others	Great place for specialized treatments Somewhat worse than others	Great place for specialized treatments Same as others	Great place for specialized treatments Somewhat better than others	Great place for specialized treatments Much better than others	Great place for specialized treatments Don't Know
Deep roots in the community	Deep roots in the community Much worse than others	Deep roots in the community Somewhat worse than others	Deep roots in the community Same as others	Deep roots in the community Somewhat better than others	Deep roots in the community Much better than others	Deep roots in the community Don't Know
Spiritual/holistic care	Spiritual/holistic care Much worse than others	Spiritual/holistic care Somewhat worse than others	Spiritual/holistic care Same as others	Spiritual/holistic care Somewhat better than others	Spiritual/holistic care Much better than others	Spiritual/holistic care Don't Know
Health/wellness	Health/wellness Much worse than others	Health/wellness Somewhat worse than others	Health/wellness Same as others	Health/wellness Somewhat better than others	Health/wellness Much better than others	Health/wellness Don't Know
Judeo-Christian values	Judeo-Christian values Much worse than others	Judeo-Christian values Somewhat worse than others	Judeo-Christian values Same as others	Judeo-Christian values Somewhat better than others	Judeo-Christian values Much better than others	Judeo-Christian values Don't Know

6. Please indicate which services (choose at least one) that HealthEast is best known for and compare to other hospitals/health systems.

	Much worse than others	Somewhat worse than others	Same as others	Somewhat better than others	Much better than others	Don't Know
Sleep Centers	Sleep Centers Much worse than others	Sleep Centers Somewhat worse than others	Sleep Centers Same as others	Sleep Centers Somewhat better than others	Sleep Centers Much better than others	Sleep Centers Don't Know
Cyberknife	Cyberknife Much worse than others	Cyberknife Somewhat worse than others	Cyberknife Same as others	Cyberknife Somewhat better than others	Cyberknife Much better than others	Cyberknife Don't Know
Hospitals	Hospitals Much worse than others	Hospitals Somewhat worse than others	Hospitals Same as others	Hospitals Somewhat better than others	Hospitals Much better than others	Hospitals Don't Know
Ways to Wellness	Ways to Wellness Much worse than others	Ways to Wellness Somewhat worse than others	Ways to Wellness Same as others	Ways to Wellness Somewhat better than others	Ways to Wellness Much better than others	Ways to Wellness Don't Know
Home Care	Home Care Much worse than others	Home Care Somewhat worse than others	Home Care Same as others	Home Care Somewhat better than others	Home Care Much better than others	Home Care Don't Know
Orthopaedics	Orthopaedics Much worse than others	Orthopaedics Somewhat worse than others	Orthopaedics Same as others	Orthopaedics Somewhat better than others	Orthopaedics Much better than others	Orthopaedics Don't Know
Spine care	Spine care Much worse than others	Spine care Somewhat worse than others	Spine care Same as others	Spine care Somewhat better than others	Spine care Much better than others	Spine care Don't Know
Heart care	Heart care Much worse than others	Heart care Somewhat worse than others	Heart care Same as others	Heart care Somewhat better than others	Heart care Much better than others	Heart care Don't Know
Primary care (family medicine, internal medicine, pediatrics)	Primary care (family medicine, internal medicine, pediatrics) Much worse than others	Primary care (family medicine, internal medicine, pediatrics) Somewhat worse than others	Primary care (family medicine, internal medicine, pediatrics) Same as others	Primary care (family medicine, internal medicine, pediatrics) Somewhat better than others	Primary care (family medicine, internal medicine, pediatrics) Much better than others	Primary care (family medicine, internal medicine, pediatrics) Don't Know
Bariatric/weight loss	Bariatric/weight loss Much worse than others	Bariatric/weight loss Somewhat worse than others	Bariatric/weight loss Same as others	Bariatric/weight loss Somewhat better than others	Bariatric/weight loss Much better than others	Bariatric/weight loss Don't Know
Kidney stone	Kidney stone Much worse than others	Kidney stone Somewhat worse than others	Kidney stone Same as others	Kidney stone Somewhat better than others	Kidney stone Much better than others	Kidney stone Don't Know
Robotics	Robotics Much worse than others	Robotics Somewhat worse than others	Robotics Same as others	Robotics Somewhat better than others	Robotics Much better than others	Robotics Don't Know
Cancer care	Cancer care Much worse than others	Cancer care Somewhat worse than others	Cancer care Same as others	Cancer care Somewhat better than others	Cancer care Much better than others	Cancer care Don't Know
Neurosciences	Neurosciences Much worse than others	Neurosciences Somewhat worse than others	Neurosciences Same as others	Neurosciences Somewhat better than others	Neurosciences Much better than others	Neurosciences Don't Know
Women’s care	Women’s care Much worse than others	Women’s care Somewhat worse than others	Women’s care Same as others	Women’s care Somewhat better than others	Women’s care Much better than others	Women’s care Don't Know
Maternity	Maternity Much worse than others	Maternity Somewhat worse than others	Maternity Same as others	Maternity Somewhat better than others	Maternity Much better than others	Maternity Don't Know
Hospice care	Hospice care Much worse than others	Hospice care Somewhat worse than others	Hospice care Same as others	Hospice care Somewhat better than others	Hospice care Much better than others	Hospice care Don't Know
Vascular care	Vascular care Much worse than others	Vascular care Somewhat worse than others	Vascular care Same as others	Vascular care Somewhat better than others	Vascular care Much better than others	Vascular care Don't Know
Concussion Clinic	Concussion Clinic Much worse than others	Concussion Clinic Somewhat worse than others	Concussion Clinic Same as others	Concussion Clinic Somewhat better than others	Concussion Clinic Much better than others	Concussion Clinic Don't Know
Parkinson’s program	Parkinson’s program Much worse than others	Parkinson’s program Somewhat worse than others	Parkinson’s program Same as others	Parkinson’s program Somewhat better than others	Parkinson’s program Much better than others	Parkinson’s program Don't Know

7. Which of the following hospitals is part of HealthEast Care System:

Regions Hospital

St. Joseph's Hospital

United Hospital

Woodwinds Hospital

Lakeview Hospital

St. John's Hospital

Ridges Hospital