Institutional Research & Planning

Customer Feedback

Thank you in advance for taking our survey. The goal of the Office of Institutional Research and Planning (IRP) is to provide you with the highest level of customer service and satisfaction. Your suggestions and opinions are important to us. Therefore, we would like to hear your thoughts and suggestions regarding how well we meet your needs. Please take a few minutes to answer questions about the services you received from our office. Your responses will be kept completely confidential.

Thanks for your participation!

The IRP Team

Question Title

* 1. Please rate your level of agreement with the service(s) you received according to the following scale:

	STRONGLY DISAGREE	DISAGREE	NEITHER AGREE/DISAGREE	AGREE	STRONGLY AGREE
A. The initial response to my research request was prompt.	A. The initial response to my research request was prompt. STRONGLY DISAGREE	A. The initial response to my research request was prompt. DISAGREE	A. The initial response to my research request was prompt. NEITHER AGREE/DISAGREE	A. The initial response to my research request was prompt. AGREE	A. The initial response to my research request was prompt. STRONGLY AGREE
B. The process for requesting data and information was clear.	B. The process for requesting data and information was clear. STRONGLY DISAGREE	B. The process for requesting data and information was clear. DISAGREE	B. The process for requesting data and information was clear. NEITHER AGREE/DISAGREE	B. The process for requesting data and information was clear. AGREE	B. The process for requesting data and information was clear. STRONGLY AGREE
C. I can schedule a meeting within a reasonable time period.	C. I can schedule a meeting within a reasonable time period. STRONGLY DISAGREE	C. I can schedule a meeting within a reasonable time period. DISAGREE	C. I can schedule a meeting within a reasonable time period. NEITHER AGREE/DISAGREE	C. I can schedule a meeting within a reasonable time period. AGREE	C. I can schedule a meeting within a reasonable time period. STRONGLY AGREE
D. I was treated courteously by the staff.	D. I was treated courteously by the staff. STRONGLY DISAGREE	D. I was treated courteously by the staff. DISAGREE	D. I was treated courteously by the staff. NEITHER AGREE/DISAGREE	D. I was treated courteously by the staff. AGREE	D. I was treated courteously by the staff. STRONGLY AGREE
E. It was easy to communicate with the staff.	E. It was easy to communicate with the staff. STRONGLY DISAGREE	E. It was easy to communicate with the staff. DISAGREE	E. It was easy to communicate with the staff. NEITHER AGREE/DISAGREE	E. It was easy to communicate with the staff. AGREE	E. It was easy to communicate with the staff. STRONGLY AGREE
F. The staff was professional.	F. The staff was professional. STRONGLY DISAGREE	F. The staff was professional. DISAGREE	F. The staff was professional. NEITHER AGREE/DISAGREE	F. The staff was professional. AGREE	F. The staff was professional. STRONGLY AGREE
G. The staff was able to answer my questions.	G. The staff was able to answer my questions. STRONGLY DISAGREE	G. The staff was able to answer my questions. DISAGREE	G. The staff was able to answer my questions. NEITHER AGREE/DISAGREE	G. The staff was able to answer my questions. AGREE	G. The staff was able to answer my questions. STRONGLY AGREE
H. I received data and information from the IRP Office in a timely manner.	H. I received data and information from the IRP Office in a timely manner. STRONGLY DISAGREE	H. I received data and information from the IRP Office in a timely manner. DISAGREE	H. I received data and information from the IRP Office in a timely manner. NEITHER AGREE/DISAGREE	H. I received data and information from the IRP Office in a timely manner. AGREE	H. I received data and information from the IRP Office in a timely manner. STRONGLY AGREE