Dear participant,

Thank you for taking part in this survey. Your feedback is greatly appreciated. Knowing who you are professionally will help us target your needs more efficiently with regard to the European Publication Server. The survey should take three-to-five minutes to complete. Your answers and personal data provided will be kept strictly confidential and used exclusively for the EPO's market research.
If you experience any difficulties in completing this questionnaire, contact

* 2. What is your occupation?

* 3. Which of the following categories best describes your organization?

* 4. How big is your organisation? (number of employees)

* 5. How often do you use the European Publication Server?

* 6. For what purpose(s) do you use the European Publication Server? (tick all that apply)

* 7. How long have you been using the European Publication server?

* 8. To what extent do you agree with the following statements? The European Publication Server ........

  Completely untrue  Somewhat untrue Neither true or untrue Somewhat true Completely true Not applicable
is user friendly
is reliable
has a state-of-the-art interface
delivers a fast response
offers all necessary functionalities
offers good data coverage
offers a responsive user support
offers a competent user support
comes with useful supporting documentation

* 9. How satisfied are you with the European Publication Server?

* 10. Do you have any other comments or wishes?

* 11. May we contact you again to find out more about your experience and needs with regards to the
European Publication Server?