European Publication Server

Dear participant,

Thank you for taking part in this survey. Your feedback is greatly appreciated. Knowing who you are professionally will help us target your needs more efficiently with regard to the European Publication Server. The survey should take three-to-five minutes to complete. Your answers and personal data provided will be kept strictly confidential and used exclusively for the EPO's market research.
If you experience any difficulties in completing this questionnaire, contact pim@epo.org.

* 1. What country are you located in?

* 2. What is your occupation?

Administrative staff

Analyst

CEO/board member

Consultant

Engineer

Faculty staff

Formalities officer

Information specialist

Innovation support

Legal executive/paralegal

Librarian

Manager

Patent attorney/patent agent/patent lawyer

Patent examiner

Patent information specialist

Policy maker

Researcher/scientist/R&D

Student

Other (please specify)

* 3. Which of the following categories best describes your organization?

Industry

Consultancy

Patent attorney/legal profession

Patent information vendor

Academic institution

Intergovernmental institution

IP authority

PATLIB centre

Private person

* 4. How big is your organisation? (number of employees)

≤ 10

11 - 50

51 - 250

>250

* 5. How often do you use the European Publication Server?

Every day

Several times a week

A few times a month

Less than once per month

* 6. For what purpose(s) do you use the European Publication Server? (tick all that apply)

For prior-art searches

For patentability searches

For freedom-to-operate searches

For patent monitoring

For patent portfolio management

For qualitative or quantitative patent evaluation

For statistics / competitive intelligence

For academic research

For educational reasons

For human resources / recruitment

For financial decisions

Other (please specify)

* 7. How long have you been using the European Publication server?

For under a year

For 1 - 5 years

For over 5 years

* 8. To what extent do you agree with the following statements? The European Publication Server ........

	Completely untrue	Somewhat untrue	Neither true or untrue	Somewhat true	Completely true	Not applicable
is user friendly	is user friendly Completely untrue	is user friendly Somewhat untrue	is user friendly Neither true or untrue	is user friendly Somewhat true	is user friendly Completely true	is user friendly Not applicable
is reliable	is reliable Completely untrue	is reliable Somewhat untrue	is reliable Neither true or untrue	is reliable Somewhat true	is reliable Completely true	is reliable Not applicable
has a state-of-the-art interface	has a state-of-the-art interface Completely untrue	has a state-of-the-art interface Somewhat untrue	has a state-of-the-art interface Neither true or untrue	has a state-of-the-art interface Somewhat true	has a state-of-the-art interface Completely true	has a state-of-the-art interface Not applicable
delivers a fast response	delivers a fast response Completely untrue	delivers a fast response Somewhat untrue	delivers a fast response Neither true or untrue	delivers a fast response Somewhat true	delivers a fast response Completely true	delivers a fast response Not applicable
offers all necessary functionalities	offers all necessary functionalities Completely untrue	offers all necessary functionalities Somewhat untrue	offers all necessary functionalities Neither true or untrue	offers all necessary functionalities Somewhat true	offers all necessary functionalities Completely true	offers all necessary functionalities Not applicable
offers good data coverage	offers good data coverage Completely untrue	offers good data coverage Somewhat untrue	offers good data coverage Neither true or untrue	offers good data coverage Somewhat true	offers good data coverage Completely true	offers good data coverage Not applicable
offers a responsive user support	offers a responsive user support Completely untrue	offers a responsive user support Somewhat untrue	offers a responsive user support Neither true or untrue	offers a responsive user support Somewhat true	offers a responsive user support Completely true	offers a responsive user support Not applicable
offers a competent user support	offers a competent user support Completely untrue	offers a competent user support Somewhat untrue	offers a competent user support Neither true or untrue	offers a competent user support Somewhat true	offers a competent user support Completely true	offers a competent user support Not applicable
comes with useful supporting documentation	comes with useful supporting documentation Completely untrue	comes with useful supporting documentation Somewhat untrue	comes with useful supporting documentation Neither true or untrue	comes with useful supporting documentation Somewhat true	comes with useful supporting documentation Completely true	comes with useful supporting documentation Not applicable

Other (please specify)

* 9. How satisfied are you with the European Publication Server?

Very dissatisfied

Dissatisfied

Neither dissatisfied nor satisfied

Satisfied

Very satisfied

Very dissatisfied

Dissatisfied

Neither dissatisfied nor satisfied

Satisfied

Very satisfied

If you have selected "Dissatisfied" or "Very dissatisfied", please tell us why:

* 10. Do you have any other comments or wishes?

* 11. May we contact you again to find out more about your experience and needs with regards to the
European Publication Server?

No, not on this occasion

Yes, e-mail address and/or your telephone number

* 1. What country are you located in?

* 2. What is your occupation?

* 3. Which of the following categories best describes your organization?

* 4. How big is your organisation? (number of employees)

* 5. How often do you use the European Publication Server?

* 6. For what purpose(s) do you use the European Publication Server? (tick all that apply)

* 7. How long have you been using the European Publication server?

* 8. To what extent do you agree with the following statements? The European Publication Server ........

* 9. How satisfied are you with the European Publication Server?

* 10. Do you have any other comments or wishes?

* 11. May we contact you again to find out more about your experience and needs with regards to the European Publication Server?

* 11. May we contact you again to find out more about your experience and needs with regards to the
European Publication Server?