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Customer Feedback Survey
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1.
Which state are you located in?
(Required.)
NJ
NY
AR
MN
ME
Other (please specify)
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2.
How would you rate your overall experience using Lotto.com™?
(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Very Dissatisfied (Please specify why)
3.
How visually appealing and aligned with our brand does the website feel?
Excellent — visually stunning & perfectly on-brand
Good — appealing with minor brand/style tweaks needed
Neutral — neither appealing nor unappealing
Fair — some appeal but major brand/style issues
I don't know
Poor — unappealing and off-brand (Please specify why)
4.
Which of the following improvements would make the website more appealing to you?
Modern look and feel
Featured content (carousel, banners, sliders)
New layout
Improved navigation
I don't know
Other (Please specify)
5.
How satisfied are you with the checkout process on Lotto.com™?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied (Please specify why)
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6.
How would you rate the game number selection navigation?
(Required.)
Very Easy to Use
Easy to Use
Acceptable
Difficult to Use
Very Difficult to Use
Very Easy to Use
Easy to Use
Acceptable
Difficult to Use
Very Difficult to Use
Very Difficult to Use (Please specify why)
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7.
How clear are the promotional offers while using the site?
(Required.)
Very Clear
Clear
Somewhat Clear
Unclear
Very Unclear
Very Clear
Clear
Somewhat Clear
Unclear
Very Unclear
Very Unclear (Please specify why)
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8.
What features or improvements, if any, would you like to see?
(Required.)
9.
Do you usually order lottery tickets at physical retail locations?
Yes
No
10.
How often have you ordered lottery tickets in the past year?
1–3 times
Weekly
Monthly
More than once a week
