Customer Feedback Survey

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* 1. Which state are you located in?

Other (please specify)

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* 2. How would you rate your overall experience using Lotto.com™?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Very Dissatisfied (Please specify why)

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* 3. How visually appealing and aligned with our brand does the website feel?

Excellent — visually stunning & perfectly on-brand

Good — appealing with minor brand/style tweaks needed

Neutral — neither appealing nor unappealing

Fair — some appeal but major brand/style issues

I don't know

Poor — unappealing and off-brand (Please specify why)

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* 4. Which of the following improvements would make the website more appealing to you?

Modern look and feel

Featured content (carousel, banners, sliders)

New layout

Improved navigation

I don't know

Other (Please specify)

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* 5. How satisfied are you with the checkout process on Lotto.com™?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied (Please specify why)

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* 6. How would you rate the game number selection navigation?

Very Easy to Use

Easy to Use

Acceptable

Difficult to Use

Very Difficult to Use

Very Easy to Use

Easy to Use

Acceptable

Difficult to Use

Very Difficult to Use

Very Difficult to Use (Please specify why)

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* 7. How clear are the promotional offers while using the site?

Very Clear

Clear

Somewhat Clear

Unclear

Very Unclear

Very Clear

Clear

Somewhat Clear

Unclear

Very Unclear

Very Unclear (Please specify why)

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* 8. What features or improvements, if any, would you like to see?

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* 9. Do you usually order lottery tickets at physical retail locations?

Yes

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* 10. How often have you ordered lottery tickets in the past year?

1–3 times

Weekly

Monthly

More than once a week