2020 Travel Survey

Thank you for assisting Brisbane Airtrain with our research into consumer behaviour and travel patterns since COVID-19. This survey will take 2 minutes to complete. Your responses are confidential and will be used in improving the Airtrain service and communication.

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* 1. Have you used Airtrain before?

Yes (5+ times)

Yes (3-5 times)

Yes (1-2 times)

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* 2. Where have you seen/heard about Airtrain?
(Choose all that apply)

Searching online

Social media - Facebook, Instagram, Twitter, LinkedIn

Brisbane Airport website

TransLink website

Advertising on another website

At the Brisbane Airport

At another Airport

Advertising on a train

Advertising at a station

Advertising on a billboard

Advertising on a bus

Advertising on a tram

Radio

Newspaper

Other (please specify)

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* 3. When are you next planning on travelling to/from Brisbane Airport?

July – September 2020

October – December 2020

January – March 2021

April – June 2021

After June 2021

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* 4. Where will you be travelling to/from Brisbane Airport in South East Queensland?

Brisbane City

Gold Coast (train station)

Gold Coast using Airtrain and tram

Gold Coast using AirtrainConnect (train + vehicle transfer to destination)

Other train station

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* 5. Where do you reside?

Brisbane and suburbs

Gold Coast

Other South East Queensland location

North Queensland

Central Queensland

Outback Queensland

New South Wales

Victoria

Other Australian State or Territory

New Zealand

Other (please specify)

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* 6. Will you be travelling for?

Holiday

Visiting family and friends

Business

Other (please specify)

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* 7. Will you be travelling as a

Solo traveller

With 1 other person

As a family with children (under 15)

As a group 3+ Adults

Other (please specify)

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* 8. How likely are you to use Airtrain to travel to/from Brisbane Airport on your next trip?

Not at all likely

Neither likely or unlikely

Extremely likely

Not at all likely

Neither likely or unlikely

Extremely likely

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* 9. What other alternatives will you consider?
(Choose all that apply)

None

Private vehicle – drop off or pick up

Private vehicle – park at or near the airport

Taxi

Shuttle bus

Uber/ Other rideshare

Coach / charter bus

Business class transfer / limousine

Rental car

Other (please specify)

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* 10. How long before travelling would you book your transport?

Arrange on arrival

Less than one week prior to travelling

Greater than one week prior to travelling

Other (please specify)

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* 11. Please rank the following in order of importance for airport transfers next time your travel?

	Doesn't impact				Very important
Amount of luggage you are travelling with	Amount of luggage you are travelling with Doesn't impact	Amount of luggage you are travelling with	Amount of luggage you are travelling with	Amount of luggage you are travelling with	Amount of luggage you are travelling with Very important
Number of people you are travelling with	Number of people you are travelling with Doesn't impact	Number of people you are travelling with	Number of people you are travelling with	Number of people you are travelling with	Number of people you are travelling with Very important
Cost of transport	Cost of transport Doesn't impact	Cost of transport	Cost of transport	Cost of transport	Cost of transport Very important
Safety of transport	Safety of transport Doesn't impact	Safety of transport	Safety of transport	Safety of transport	Safety of transport Very important
Familiarity with the transport mode	Familiarity with the transport mode Doesn't impact	Familiarity with the transport mode	Familiarity with the transport mode	Familiarity with the transport mode	Familiarity with the transport mode Very important
How readily accessible the transport mode is	How readily accessible the transport mode is Doesn't impact	How readily accessible the transport mode is	How readily accessible the transport mode is	How readily accessible the transport mode is	How readily accessible the transport mode is Very important
Reliability of transport	Reliability of transport Doesn't impact	Reliability of transport	Reliability of transport	Reliability of transport	Reliability of transport Very important
How predictable the transport mode is	How predictable the transport mode is Doesn't impact	How predictable the transport mode is	How predictable the transport mode is	How predictable the transport mode is	How predictable the transport mode is Very important
Speed of getting you to the destination	Speed of getting you to the destination Doesn't impact	Speed of getting you to the destination	Speed of getting you to the destination	Speed of getting you to the destination	Speed of getting you to the destination Very important
Comfort of the mode	Comfort of the mode Doesn't impact	Comfort of the mode	Comfort of the mode	Comfort of the mode	Comfort of the mode Very important
Ability to relax on the mode of transport	Ability to relax on the mode of transport Doesn't impact	Ability to relax on the mode of transport	Ability to relax on the mode of transport	Ability to relax on the mode of transport	Ability to relax on the mode of transport Very important
Ease of use	Ease of use Doesn't impact	Ease of use	Ease of use	Ease of use	Ease of use Very important
Cleanliness of transport	Cleanliness of transport Doesn't impact	Cleanliness of transport	Cleanliness of transport	Cleanliness of transport	Cleanliness of transport Very important
Proximity of mode of transport to the Airport terminal	Proximity of mode of transport to the Airport terminal Doesn't impact	Proximity of mode of transport to the Airport terminal	Proximity of mode of transport to the Airport terminal	Proximity of mode of transport to the Airport terminal	Proximity of mode of transport to the Airport terminal Very important
Proximity of mode of transport to the destination	Proximity of mode of transport to the destination Doesn't impact	Proximity of mode of transport to the destination	Proximity of mode of transport to the destination	Proximity of mode of transport to the destination	Proximity of mode of transport to the destination Very important
Time of the day of flight at Brisbane Airport	Time of the day of flight at Brisbane Airport Doesn't impact	Time of the day of flight at Brisbane Airport	Time of the day of flight at Brisbane Airport	Time of the day of flight at Brisbane Airport	Time of the day of flight at Brisbane Airport Very important

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* 12. Please rate the following in order of importance to you for airport transfers next time you travel?
(1 being the highest priority, 10 being the lowest priority)

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* 13. Are there any other factors you will consider?

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* 14. A COVID Clean Practising Business logo means that the company has developed and initiated business practices which are specifically aimed to maintain high hygiene standards within their business aimed to stop the spread of COVID19.

Are you aware that Airtrain is a COVID clean practicing business?

Yes

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* 15. Airtrain has put additional health and safety measures in place.

Airtrain is promoting social distancing.

Airtrain is an accredited COVID Clean Practicing Business and is following all the practices and guidelines of this accreditation.

Airtrain has increased cleaning of hard surfaces and key customer touchpoints. Daily cleaning across all South East Queensland public transport has also increased.

Airtrain has increased the number of staff cleaning at Brisbane Airport Stations. Queensland Rail has tripled the number of staff focused on cleaning high traffic stations in peak times, boosted regular cleaning measures, and begun a new disinfecting process.

Airtrain stations are being fogging sanitised (similar to steam cleaning with sanitisation) frequently.

Inside trains surface cleaning has increased and inside the trains are being sprayed with an odourless disinfectant.

We are promoting cashless payments (pre-paid tickets and go card) to reduce cash handling.

To ensure the health and safety of customers and transport staff when travelling on public transport TransLink has introduced a COVID-safe public transport plan.

Knowing about these measures, how likely are you to use Airtrain to travel to/from Brisbane Airport on your next trip?

Not at all likely

Neither likely or unlikely

Extremely likely

Not at all likely

Neither likely or unlikely

Extremely likely

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* 16. Will you consider using any Airtrain fare offers?
(Choose all that apply)

2 Adults for $28 to the City

4+ Adults for $10pp to the City

7 day advance purchase discount

Kid travel free to the City

Family Saver to the City

Family Saver to the Gold Coast

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* 17. Airtrain and the Queensland public transport system is being upgraded to Smart Ticketing. This system has the benefit that you customers can use either credit or debit cards, smartphones and wearables (such as smart watches) in addition to go cards and paper tickets to pay for the ticket. This system is already being trialled on the Gold Coast G:link tram and is expected to be available on Airtrain in 2021.

How likely would you be to use the new Smart Ticketing system when it is available on Airtrain?

Not at all likely

Neither likely or unlikely

Extremely likely

Not at all likely

Neither likely or unlikely

Extremely likely

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* 18. Is there anything you would like to know about this new ticketing system?

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* 19. Are you interested in joining Airtrain’s new VIP Club for exclusive offers and access into exclusive VIP competitions?
FIll in your details below to be added.

Name

Email Address

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* 20. To go in the draw to win a family pass to Currumbin Wildlife Sanctuary (Major prize) or 10 Airtrain CBD tickets (10 minor prizes), please fill in your details below.

Please note: The winners will be announced via email on Tuesday 21st July.

Name

Email Address

Phone Number

At Airtrain, we treat your privacy and any Personal Information (as defined in the Privacy Act 1988 (Cth)) that you give to us, with the utmost care and respect. You can view our privacy policy at https://www.airtrain.com.au/privacy-policy/

Thank you for your time.

2020 Travel Survey

Question Title

* 1. Have you used Airtrain before?

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* 2. Where have you seen/heard about Airtrain? (Choose all that apply)

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* 3. When are you next planning on travelling to/from Brisbane Airport?

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* 4. Where will you be travelling to/from Brisbane Airport in South East Queensland?

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* 5. Where do you reside?

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* 6. Will you be travelling for?

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* 7. Will you be travelling as a

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* 8. How likely are you to use Airtrain to travel to/from Brisbane Airport on your next trip?

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* 9. What other alternatives will you consider? (Choose all that apply)

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* 10. How long before travelling would you book your transport?

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* 11. Please rank the following in order of importance for airport transfers next time your travel?

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* 12. Please rate the following in order of importance to you for airport transfers next time you travel? (1 being the highest priority, 10 being the lowest priority)

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* 13. Are there any other factors you will consider?

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* 16. Will you consider using any Airtrain fare offers? (Choose all that apply)

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* 18. Is there anything you would like to know about this new ticketing system?

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* 19. Are you interested in joining Airtrain’s new VIP Club for exclusive offers and access into exclusive VIP competitions?FIll in your details below to be added.

Question Title

* 20. To go in the draw to win a family pass to Currumbin Wildlife Sanctuary (Major prize) or 10 Airtrain CBD tickets (10 minor prizes), please fill in your details below.Please note: The winners will be announced via email on Tuesday 21st July.

* 2. Where have you seen/heard about Airtrain?
(Choose all that apply)

* 9. What other alternatives will you consider?
(Choose all that apply)

* 12. Please rate the following in order of importance to you for airport transfers next time you travel?
(1 being the highest priority, 10 being the lowest priority)

* 16. Will you consider using any Airtrain fare offers?
(Choose all that apply)

* 19. Are you interested in joining Airtrain’s new VIP Club for exclusive offers and access into exclusive VIP competitions?
FIll in your details below to be added.

* 20. To go in the draw to win a family pass to Currumbin Wildlife Sanctuary (Major prize) or 10 Airtrain CBD tickets (10 minor prizes), please fill in your details below.

Please note: The winners will be announced via email on Tuesday 21st July.