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SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES
Respondent's Details
Is this response the personal opinion of the respondent or is the response given on behalf of the above organisation?
REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

Guidelines:

There are 20 questions in this survey.

It takes 10-15 minutes on average to complete this survey.

Put an X in the relevant box(es) in each case, except where asked to put the responses in order of preference.
Contact with public bodies

(including Government Departments and offices, local authorities, universities, other third-level institutions, vocational education committees, An Garda Síochána, the Courts Service, the Revenue Commissioners, the Health Service Executive, other State agencies, boards & companies)

1. Which public bodies do you have most contact with?
Regularly
Occasionally
Never
a) Government Departments and offices
b) Local authorities
c) Universities/other third-level institutions
d) Vocational education committees
e) An Garda Síochána
f) The Courts Service
g) The Revenue Commissioners
h) The Health Service Executive
i) Other State agencies, boards and companies
2. What methods do you most commonly use when contacting public bodies seeking a service (in either Irish or English)?
Regularly
Occasionally
Never
a) Contact by telephone
b) Visit to reception office
c) Meeting with officials
d) Letter/email correspondence
e) Filling out forms
f) Using the website
g) Using other online services
h) Using official documents
i) In the courts
3. From your experience, when you contacted public bodies, were you satisfied that services in Irish were available to the same standard as in English?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
a) Contact by telephone
b) Visit to reception office
c) Meeting with officials
d) Letter/email correspondence
e) Filling out forms
f) Using the website
g) Using other online services
h) Using official documents
i) In the courts
4. In your opinion, what are the most important services that public bodies should provide in Irish?
Very important
Important
Not important
a) Telephone/reception service
b) Officials who can do business through Irish
c) Written or electronic correspondence
d) Forms/bills/receipts
e) Information leaflets/brochures
f) Websites
g) Other online services, e.g. payments, registration
h) Official documents
(i). Annual reports
(ii). Financial statements/audited accounts
(iii). County development plans
(iv). Public policy proposals
(v). Strategy statements
(vi). Other
Publications
5. Are you satisfied with the way public bodies provide the following publications in Irish or bilingually?
Satisfied
Dissatisfied
I don't use them
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other
6. Would you use the Irish or bilingual versions of official publications if they were available to the same standard as the English versions?
Yes
No
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other
7. Would you like to see the following publications available in Irish or bilingually?
In Irish
Bilingually
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other
8. Do you prefer official publications to be available as follows?
Communication
9. How do you usually communicate with public bodies in Irish?
Always
Regularly
Occasionally
Never
a. On the telephone
b. By email
c. By letter
d. Filling out forms
e. Visit to reception office
f. Meeting with officials
g. Other
10. Are you satisfied with the standard of service in Irish provided by public bodies in the following areas?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
a) On the telephone
b) By email
c) By letter
d) Filling out forms
e) Visit to reception office
f) Meeting with officials
g) Other
11. If the same level of service were provided in Irish as in English, would you prefer to communicate with public bodies through Irish?
Always
Regularly
Occasionally
Never
a) On the telephone
b) By email
c) By letter
d) Filling out forms
e) Visit to reception office
f) Meeting with officials
g) Other
Electronic Services

12. What electronic services provided by public bodies do you use most often?
Regularly
Occasionally
Never
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other
13. If you use electronic services provided by public bodies, do you usually use the Irish or the English version?
Always the Irish version if available
Always the English version
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other
14. How satisfied are you with the availability and operation of electronic services provided by public bodies in Irish?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other
The Gaeltacht
15. Do you live in the Gaeltacht?
16. How important is it to you that State officials, working in the Gaeltacht or serving Gaeltacht communities, are fluent in Irish?
17. If you are living in the Gaeltacht, how satisfied/dissatisfied are you with services in Irish that are provided by public bodies in the Gaeltacht?
Irish in society
18. How important is it to you that both Irish and English are used with regard to the following?
Very important
Important
Not important
a) Public body signage
b) Public body stationery
c) Recorded oral announcements by public bodies
d) Live oral announcements by public bodies
e) Public body advertising
f) Road and street signs
The Office of An Coimisinéir Teanga
19. Have you ever dealt with the Office of An Coimisinéir Teanga?
General Opinions
20. I would use more State services through Irish if...

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