REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

* Respondent's Details

* Is this response the personal opinion of the respondent or is the response given on behalf of the above organisation?

REVIEW OF THE OFFICIAL LANGUAGES ACT 2003

SURVEY OF IRISH LANGUAGE SERVICES BY PUBLIC BODIES

Guidelines:

There are 20 questions in this survey.

It takes 10-15 minutes on average to complete this survey.

Put an X in the relevant box(es) in each case, except where asked to put the responses in order of preference.
Contact with public bodies

(including Government Departments and offices, local authorities, universities, other third-level institutions, vocational education committees, An Garda Síochána, the Courts Service, the Revenue Commissioners, the Health Service Executive, other State agencies, boards & companies)

* 1. Which public bodies do you have most contact with?

  Regularly Occasionally Never
a) Government Departments and offices
b) Local authorities
c) Universities/other third-level institutions
d) Vocational education committees
e) An Garda Síochána
f) The Courts Service
g) The Revenue Commissioners
h) The Health Service Executive
i) Other State agencies, boards and companies

* 2. What methods do you most commonly use when contacting public bodies seeking a service (in either Irish or English)?

  Regularly Occasionally Never
a) Contact by telephone
b) Visit to reception office
c) Meeting with officials
d) Letter/email correspondence
e) Filling out forms
f) Using the website
g) Using other online services
h) Using official documents
i) In the courts

* 3. From your experience, when you contacted public bodies, were you satisfied that services in Irish were available to the same standard as in English?

  Very satisfied Satisfied Dissatisfied Very dissatisfied
a) Contact by telephone
b) Visit to reception office
c) Meeting with officials
d) Letter/email correspondence
e) Filling out forms
f) Using the website
g) Using other online services
h) Using official documents
i) In the courts

* 4. In your opinion, what are the most important services that public bodies should provide in Irish?

  Very important Important Not important
a) Telephone/reception service
b) Officials who can do business through Irish
c) Written or electronic correspondence
d) Forms/bills/receipts
e) Information leaflets/brochures
f) Websites
g) Other online services, e.g. payments, registration
h) Official documents
(i). Annual reports
(ii). Financial statements/audited accounts
(iii). County development plans
(iv). Public policy proposals
(v). Strategy statements
(vi). Other
Publications

* 5. Are you satisfied with the way public bodies provide the following publications in Irish or bilingually?

  Satisfied Dissatisfied I don't use them
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other

* 6. Would you use the Irish or bilingual versions of official publications if they were available to the same standard as the English versions?

  Yes No
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other

* 7. Would you like to see the following publications available in Irish or bilingually?

  In Irish Bilingually
a) Information leaflets/brochures
b) Application forms
c) Corporate documents, e.g. annual reports, audited accounts, county development plans, public policy proposals, strategy statements
d) Other

* 8. Do you prefer official publications to be available as follows?

Communication

* 9. How do you usually communicate with public bodies in Irish?

  Always Regularly Occasionally Never
a. On the telephone
b. By email
c. By letter
d. Filling out forms
e. Visit to reception office
f. Meeting with officials
g. Other

* 10. Are you satisfied with the standard of service in Irish provided by public bodies in the following areas?

  Very satisfied Satisfied Dissatisfied Very dissatisfied
a) On the telephone
b) By email
c) By letter
d) Filling out forms
e) Visit to reception office
f) Meeting with officials
g) Other

* 11. If the same level of service were provided in Irish as in English, would you prefer to communicate with public bodies through Irish?

  Always Regularly Occasionally Never
a) On the telephone
b) By email
c) By letter
d) Filling out forms
e) Visit to reception office
f) Meeting with officials
g) Other
Electronic Services

* 12. What electronic services provided by public bodies do you use most often?

  Regularly Occasionally Never
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other

* 13. If you use electronic services provided by public bodies, do you usually use the Irish or the English version?

  Always the Irish version if available Always the English version
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other

* 14. How satisfied are you with the availability and operation of electronic services provided by public bodies in Irish?

  Very satisfied Satisfied Dissatisfied Very dissatisfied
a) Websites
b) Online payments
c) Other electronic services, e.g. applications, registration, questionnaires, surveys
d) Other
The Gaeltacht

* 15. Do you live in the Gaeltacht?

* 16. How important is it to you that State officials, working in the Gaeltacht or serving Gaeltacht communities, are fluent in Irish?

* 17. If you are living in the Gaeltacht, how satisfied/dissatisfied are you with services in Irish that are provided by public bodies in the Gaeltacht?

Irish in society

* 18. How important is it to you that both Irish and English are used with regard to the following?

  Very important Important Not important
a) Public body signage
b) Public body stationery
c) Recorded oral announcements by public bodies
d) Live oral announcements by public bodies
e) Public body advertising
f) Road and street signs
The Office of An Coimisinéir Teanga

* 19. Have you ever dealt with the Office of An Coimisinéir Teanga?

General Opinions

* 20. I would use more State services through Irish if...

Please give your own views here.

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