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WIN Reverse Logistics Survey 2021
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1.
What are the most critical reverse logistics problems/challenges which are impacting your business? (Choose up to six)
(Required.)
Action – deciding best action (repair/refurbish, re-stock, liquidate, donate, etc.)
Alert – timely awareness that returns are coming
Complexity – complication caused by multifaceted distribution/returns networks
Cost – overall financial impact associated with reverse logistics (on profitability)
Customer Impact – satisfaction level with experience (negative impact on loyalty)
Damage – impact of damage/loss in returns process
Data – recordkeeping, analysis and reporting
Disposal – trash/waste/recycling
Fraud – intentional deceit/theft by customers
International – returns shipping/complexities/cost outside the U.S.
Personnel – inadequate labor/workers to process returns
Policy – internal operations/communications
Reason – difficulty discerning/understanding reason for return
Space – warehousing, holding issues
Status – separating damaged/recalled from buyers’ remorse returns
Technology – advanced systems for tracking, routing and processing returns
Third Parties – coordinating with contractors, subcontractors, distributors etc.
Transportation – expense and complexity
Warranty – Special complications tracking/managing warranty related issues
Other (please specify)